- Zomato Chat Support Job Description
- Position Title: Chat Support Executive
- Company: Zomato
- Job Type: Full-Time
- Location: Pan India (Work from Office / Hybrid / Work from Home based on availability)
- Salary Range: ₹20,000 – ₹30,000 a month
- Experience: Freshers/Experienced Both Eligible
Overview:
Zomato is searching for enthusiastic and customer-centric individuals to join our Chat Support business. As a Chat Support Executive, you will be the face of Zomato’s customer service. You’ll play a crucial role in resolving customer queries, addressing issues, and ensuring a continuous shipping enjoy – eventually of inexperienced and expert chat-based communication.
This function needs a problem-fixing mindset, exceptional written and verbal exchange abilties, and a deep knowledge of customer pleasure requirements.
Key Responsibilities: Zomato Chat Support Job
- Handle incoming consumer queries through the Zomato chat assist gadget in real-time.
- Provide nicely timed, accurate, and powerful answers to customers’ issues associated with orders, bills, transport delays, app capability, eating place availability, and so on.
- Escalate unresolved issues to applicable internal departments and ensure right follow-up.
- Maintain clean and expert language in all customer interactions.
- Adhere to business employer rules, scripts, and excellent benchmarks to ensure a steady consumer revel in.
- Maintain a excessive degree of product and manner the way to remedy client troubles efficaciously.
- Provide empathetic and solution-oriented verbal exchange to enhance consumer satisfaction.
- Monitor and respond to chats inner set SLAs (Service Level Agreements) and hold productivity metrics.
- Collaborate with group participants and institution leaders to optimize desired everyday performance and workflow.
- Report normal purchaser issues with the product and guide groups for lengthy-time period improvements.
Key Skills & Competencies: Zomato Chat Support Job
- Excellent written conversation talents – want a brilliant manner to kind fast, and truly articulate responses.
- Problem-fixing ability – proactive in information and resolving patron issues.
- Typing velocity – a minimum of 35–40 terms per step with minute is preferred.
- Customer-first mindset – capacity to empathise with clients and deliver service with a human touch.
- Adaptability – able to work in a quick-paced environment and manage pressure at some stage in peak hours.
- Attention to detail – potential to offer accurate information and keep records confidential.
- Team participant – open to collaboration, feedback, and non-preventive improvement.
Eligibility Criteria: Zomato Chat Support Job
- Minimum qualification: 10+2 (Higher Secondary). A bachelor’s diploma is favoured.
- Freshers and expert candidates are welcome.
- Prior experience in customer service, chat/email assistance, or BPO is a benefit.
- Must be cushty operating in rotational shifts (which include weekends and night shifts).
- Basic pc literacy and expertise in MS Office or Google Workspace tools.
- Fluency in English is crucial. Knowledge of Hindi and nearby languages is an advantage.
Work Environment & Benefits: Zomato Chat Support Job
- Work-from-home options are had in select places.
- Flexible shift timings and weekly offs on a rotational basis.
- Opportunity to work with taken into consideration, sincerely, one of India’s vital tech-driven food systems.
- Exposure to worldwide-elegance customer service practices and training.
- Performance incentives and popularity applications.
- Friendly and inclusive organisation way of life.
Shift & Schedule: Zomato Chat Support Job
- nine-hour rotational shifts (inclusive of a 1-hour wreck)
- Weekly off (rotational)
- Candidates want to be cushty running weekends and night shifts
How to Apply for the Zomato Chat Support Job?
Interested candidates can exercise via Zomato’s legitimate careers portal or visit Zomato’s partnered hiring systems. Shortlisted applicants will go through a simple screening check, accompanied by a typing take a look at and a digital HR interview.
Join Zomato’s assist group and be a part of reworking the way India eats!
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