Zomato Support Executive Job 2025| Best Opportunities

• Zomato Support Executive Job
• Job Title: Customer Support Executive
• Company: Zomato
• Location: PAN India (Work from Office/Hybrid/Remote depending on city)
• Employment Type: Full-time
• Experience Required: 0-3 years
• Education: 12th Pass / Graduate / Postgraduate
• Salary Range: ₹20,000 – ₹35,000 according to month (based on enjoy and location)

Company Overview:

Zomato is one of India’s main food delivery and eating systems, connecting tens of thousands and thousands of users with restaurants and eateries across America. With a strong presence in logistics, customer support, and restaurant partnerships, Zomato is continuously striving to offer a seamless meal ordering enjoy to its customers.

The Customer Support Executive plays a pivotal function in upholding the emblem’s promise by means of manner of making sure pinnacle-notch service to customers and shipping partners.

Job Summary: Zomato Support Executive Job

As a Customer Support Executive at Zomato, your number one responsibility is to resolve customer queries, control grievances, and provide timely, powerful answers. You will act as the first point of contact for each client and shipping partners, ensuring smooth communication and exceeding expectations. This role needs strong verbal exchange capabilities, persistence, and a patron-first approach.

Key Responsibilities: Zomato Support Executive Job

1. Customer Query Resolution:

• Handle incoming calls, emails, and chat requests from customers concerning orders, bills, and transport troubles.
• Provide smooth and correct data approximately merchandise, restaurants, and ongoing offers.
• Maintain a high first-contact decision charge and ensure minimal escalations.

2. Order Management Support:

• Track and manipulate real-time orders, making sure shipping timelines are met.
• Coordinate with delivery employees and eating place companions to deal with adjustments, delays, or cancellations.
• Provide updates to clients on order status and predicted delivery times.

3. Complaint Handling:

• Address and resolve client complaints with empathy and performance.
• Offer appropriate reimbursement or goodwill gestures where relevant, inside organisation hints.
• Escalate important troubles to the respective crew leads or departments as required.

4. Delivery Partner Support:

• Provide help to Zomato shipping partners related to order pickups, navigation problems, and fee issues.
• Ensure that shipping companions are informed about any customer-specific requests or notes.

5. Documentation and Reporting:

• Maintain sure logs of interactions and ensure accurate documentation on the CRM system.
• Share feedback or recurring problem styles with the wonderful crew for manner improvements.

Required Skills and Qualifications: Zomato Support Executive Job

1. Education: Minimum qualification of 12th Pass; Graduates preferred.
2. Experience: 0 to 3 years in a BPO, customer service, or guide function. Freshers are welcome.
3. Languages: Proficiency in English (verbal and written) is compulsory. Additional information of Hindi or local languages is a plus.

Technical Skills:

1. Basic laptop facts and familiarity with the CRM system.
2. Ability to kind effectively and multitask at the same time as handling conversations.

Soft Skills:

1. Strong verbal exchange and interpersonal competencies.
2. Patience and empathy in customer interaction.
3. Ability to work under stress and cope with hard conversations.
4. Problem-solving competencies with an interest in the element.
5. Willingness to work in rotational shifts, such as weekends and vacations.

Work Environment & Schedule:

1. 6-day artwork week with rotational weekly offs.
2. Rotational shifts amongst 8 AM – 12 Midnight.
3. Office-based, totally, hybrid, or far off roles depending on the commercial corporation location and candidate preference.

Perks and Benefits: Zomato Support Executive Job

1. Competitive monthly income with typical overall performance-primarily based incentives.
2. Health insurance and well-being benefits.
3. Zomato meals pockets and partner reductions.
4. Opportunities for career advancement and expertise development.
5. Vibrant paintings, lifestyle, worker engagement, and sports activities.

Why Join the Zomato Support Executive Job?

• Career Growth: Zomato offers internal mobility, skill-building workshops, and clear career paths for help executives to transition into crew leader or awesome analyst roles.
• Learning Culture: Be part of a study-centric environment with access to education periods and help sources.

How to Apply for Zomato Support Executive Job?

Candidates interested in the Zomato Support Executive function can comply with thru the enterprise organisation’s reliable careers web page, job portals, or attend walk-in interviews (location-precise). Shortlisted applicants will undergo a screening test and an HR spherical before the final decision.

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