- Job Description: Swiggy Customer Support Jobs
- Position: Customer Support Executive
- Company: Swiggy
- Location: Multiple Locations / Work From Home Opportunities Available
- Job Type: Full-Time
- Experience: Freshers and Experienced
- Salary Range: ₹22,000 – ₹35,000 constant with month
- Industry: Food Delivery / E-trade
- Education: twelfth Pass / Graduate / Undergraduate
About Swiggy:
Swiggy is India’s largest online food ordering and transport platform, remodelling the manner Indians eat and connect with restaurants. Since its inception, Swiggy has focused on customer satisfaction, technological innovation, and logistics excellence. As part of our continued growth, we’re hiring enthusiastic and client-targeted people for the position of Customer Support Executive.
Role Overview: Swiggy Customer Support Jobs
As a Customer Support Executive at Swiggy, your primary duty is to deliver high-quality customer service through chat, email, or voice guide. You can be the primary element of contact for clients who need help with orders, bills, transport problems, or app-associated issues. Your ability to talk clearly and resolve troubles effectively will immediately impact patron satisfaction and retention.
Key Responsibilities: Swiggy Customer Support Jobs
- Handle patron queries through inbound/outbound calls, chat, and emails.
- Provide real-time solutions for delivery delays, wrong/lacking orders, refund requests, and charge troubles.
- Maintain a courteous and professional tone at the same time as interacting with customers.
- Escalate unresolved troubles to the applicable departments and follow up as preferred.
- Update CRM structures with correct data and track patron interactions.
- Ensure that consumer problems are closed in the prescribed turnaround time (TAT).
- Identify everyday troubles and recommend technique improvements.
- Provide accurate facts approximately giving, suggestions, app usage, and account settings.
Required Skills: Swiggy Customer Support Jobs
- Excellent communication competencies in English and one nearby language (Hindi, Tamil, Kannada, Telugu, and so on).
- Strong listening and hassle-fixing abilties.
- Basic laptop understanding and ability to navigate multiple structures.
- Patience and functionality to address hard or irate clients professionally.
- Attention to detail and the capability to multitask efficaciously.
- Familiarity with food delivery structures and communicating with apps is a bonus.
Eligibility Criteria: Swiggy Customer Support Jobs
- 12th Pass, Diploma holders, Graduates, and Undergraduates are eligible to use.
- Prior enjoy in BPO, customer support, or name centres is an introduced advantage, however no longer obligatory.
- Freshers with nicely communique competencies are welcome.
- Must be bendy to art work in rotational shifts (which incorporates night time shifts and weekends).
- Should have a quiet art work surroundings and reliable net connection for artwork-from-home roles.
Work Environment & Benefits: Swiggy Customer Support Jobs
- Opportunity to work with a main Indian tech unicorn.
- Friendly and supportive paintings culture targeted on worker properly-being.
- Work-from-home options are had for eligible applicants.
- Attractive earnings with performance-based totally incentives.
- Health coverage and nicely being applications.
- Paid education and profession development opportunities.
- Employee reductions on food orders and one-of-a-kind app features.
- Weekly and monthly popularity programs.
Why Join Swiggy Customer Support Jobs?
Swiggy values its clients and further values those who assist them. As a Customer Support Executive, you will be at the coronary heart of our client experience. This role is nice for folks who revel in communication, have empathy, and thrive in fast-paced environments.
At Swiggy, we undergo in thoughts on growing together, offering you enough room to develop your career in customer support, operations, or perhaps management roles.
Shift Details:
- Rotational shifts (along with weekends and night-time shifts).
- 9-hour shifts with 1-hour damage.
- Weekly offs (rotational).
Application Process: Swiggy Customer Support Jobs
- Initial Screening: Submit your resume online or attend a walk-in interview at targeted Swiggy workplaces.
- Telephonic/Video Interview: Assessment of communication skills and trouble-fixing capability.
- Final Interview: Conducted with the aid of HR or the Support Manager.
- Offer & Onboarding: Selected applicants will get hold of a proposal letter and be part of the education training.
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