- Teleperformance Job Vacancy in Indore
- Position: Customer Support Executive
- Location: Indore, Madhya Pradesh
- Employment Type: Full-Time, Permanent
- Shift: Rotational (collectively with UK/US shifts)
- Work Mode: Work from Office
- Salary: ₹23,000 – ₹30,000 in keeping with month (depending on enjoy and traditional standard performance)
- Incentives: Performance-based incentives to be had
Company Overview:
Teleperformance is a worldwide leader in customer experience manipulate, supplying omnichannel solutions in the route of 80+ worldwide locations. With a robust presence in India, collectively with Indore, Teleperformance offers dynamic career opportunities within the BPO region. The Indore centre is actively hiring for the position of Customer Support Executive.
Key Responsibilities: Teleperformance Job Vacancy in Indore
1. Customer Interaction:
- Handle inbound calls, chats, and emails from customers.
- Address inquiries, resolve proceedings, and offer records about merchandise/offerings.
- Maintain an excessive degree of professionalism and customer satisfaction.
2. Service Level Adherence:
- Meet Key Performance Indicators (KPIs), which encompass Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
- Adhere to Service Level Agreements (SLAs) set through clients and the organisation.
3. Technical Support:
- Troubleshoot and remedy the number one technical trouble.
- Provide step-via the usage of way of-step steering to customers for product-associated issues.
4. Documentation:
- Accurately log consumer interactions and transactions in the CRM tool.
- Maintain precise facts of patron troubles and resolutions.
5. Team Collaboration:
- Work carefully with team members and supervisors to attain departmental desires.
- Participate in organisation conferences and education periods to enhance competencies.
Qualifications: Teleperformance Job Vacancy in Indore
- Education: Minimum 12th Pass; Graduates preferred.
- Experience: 0–2 years in customer service or BPO surroundings.
- Language Proficiency: Fluent in English and Hindi; more local languages are a plus.
- Technical Skills: Basic computer understanding; familiarity with CRM software program is great.
- Soft Skills: Strong conversation, trouble-solving capabilities, and a customer-centric approach.
Benefits: Teleperformance Job Vacancy in Indore
- Health Insurance: Comprehensive insurance for personnel.
- Provident Fund (PF): As in line with enterprise commercial enterprise business enterprise insurance.
- Training & Development: Continuous reading opportunities to enhance abilities.
- Career Growth: Clear development route with opportunities for promotions.
- Work Environment: A Supportive and dynamic institution manner of life.
How to Apply for a Teleperformance Job Vacancy in Indore?
- Interested candidates can observe through the subsequent structures:
- Apna.Co – Co-Customer Care Executive
- WorkIndia – Customer Support Executive
- Shine.Com – Customer Care Executive
Conclusion: Teleperformance Job Vacancy in Indore
Joining Teleperformance Indore as a Customer Support Executive offers a promising career in the BPO industry. With competitive salaries, comprehensive benefits, and sufficient growth possibilities, it is a terrific choice for human beings looking to pursue a career in customer service.
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