Hyderabad Job Vacancies at Teleperformance is hiring for the role of Team Leader, presenting an incredible possibility for specialists with leadership abilties inside the customer support or BPO area. As a Team Leader, you’ll be accountable for coping with and guiding a group of customer service executives, ensuring performance goals are met even as preserving high provider requirements. Key obligations consist of performance tracking, education, managing escalations, and using procedure enhancements. The ideal candidate must have strong conversational, analytical, and team control competencies, along with previous experience in a supervisory function. Join Teleperformance to grow your management profession in a dynamic, fast-paced international customer enjoy environment.
Hyderabad Job Vacancies Overview
- Company:-Teleperformance
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Hyderabad Job Vacancies
Teleperformance in Hyderabad is hiring for more than one role, providing terrific possibilities for both freshers and experienced professionals. Current openings consist of Customer Service Associates (voice/chat aid), Team Leaders, and Quality Analysts in domains names as banking, e-trade, and technical support. Positions are available in places together with Hitec City and Kukatpally, with bendy shift options and paintings-from-office roles. Candidates with sturdy conversation capabilities, analytical abilties, and a consumer-first attitude are endorsed to use. Teleperformance provides complete schooling, performance-based incentives, career growth pathways, and a collaborative work environment. Apply now to join an international chief in purchasing enjoyment!
About the Role
Teleperformance is hiring for the function of Team Leader, a key management role responsible for handling a crew of customer service representatives. The Team Leader will make sure that each day operations run smoothly, purchaser expectations are met, and performance metrics are met. This function requires strong human resources management, hassle-fixing, and communication capabilities to pressure team performance and maintain high levels of customer satisfaction. The perfect candidate may enjoy in coping with escalations, education team individuals, and retaining excellence. This is a great opportunity for those looking to grow in a global company recognized for offering over exceptional purchasing experience.
Responsibilities Hyderabad Job Vacancies at Teleperformance
As a Team Leader at Teleperformance, your number one responsibility will be to lead, control, and encourage a team of customer service representatives to ensure steady and superlative provider transport. Your day-to-day tasks consist of:
- Monitoring group overall performance in opposition to KPIs consisting including best, productivity, and customer delight.
- Providing training and education classes to enhance agent performance and provide first-class service.
- Managing escalated calls or problems and ensuring well-timed decisions.
- Conducting ordinary team meetings and one-on-ones to provide feedback and updates.
- Coordinating with inner departments, which include Quality, HR, and Operations, to ensure alignment on crew goals.
- Creating overall performance reviews and studying tendencies to discover development regions.
- Encouraging a fine team environment, selling morale, and decreasing attrition.
- Ensuring compliance with agency regulations and customer expectations.
- Tracking attendance, adherence, and shift scheduling for clean operations.
- Participating in calibration periods and representing the team during patron or internal opinions.
This role needs sturdy management, time control, and the ability to paintings under pressure whilst maintaining professionalism. You have to lead with the aid of example and drive a high-performance way of life within your team.
Who Can Apply?
The Team Leader position at Teleperformance is ideal for people with prior experience in crew control within a customer support or BPO environment. Candidates ought to meet the following standards:
Educational Qualification:
- Graduate in any area.
Experience:
- 1–3 years of experience as a Team Leader or in a supervisory position in customer support, ideally inside a name center or BPO.
Skills Required:
- Excellent verbal and written communication skills.
- Strong management and motivational competencies.
- Ability to address stress and manage escalations lightly.
- Proficient in the usage of MS Excel, call center software programs, and overall performance tracking tools.
- Good knowledge of KPIs, SLAs, and satisfactory monitoring.
Preferred Attributes:
- High emotional intelligence and the capability to interact with team participants effectively.
- Flexible with rotational shifts and painting schedules.
- Detail-oriented with sturdy analytical abilties.
Candidates from Hyderabad or those willing to relocate are desired. If you’re obsessed with crew leadership and riding consequences through effective people control, this position gives a dynamic and profitable work environment in a globally recognized business enterprise.
Why Apply?
Joining Teleperformance as a Team Leader offers you the platform to guide in one of the international’s most respected patron-enjoy businesses. With a sturdy focus on worker improvement and a subculture of non-stop learning, Teleperformance gives growth, recognition, and worldwide publicity. This position allows you to construct leadership and overall performance control capabilities even as working in a collaborative and diverse environment.
You’ll get hold of enterprise-nice education, appealing compensation, and career development possibilities. If you are pushed, human beings-targeted, and geared up to take your profession to the next level, this is an appropriate opportunity to thrive and develop at Teleperformance.
Apply Now:- Click here
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