Zomato customer support jobs: Zomato is hiring enthusiastic people for customer service roles. As a Customer Support Executive, you will be responsible for resolving client queries, handling complaints, and ensuring a continuous food ordering experience. You’ll interact with users through chat, email, or phone, imparting well-timed and professional assistance. The role demands sturdy communication capabilities, patience, and problem-solving capabilities. Candidates need to be comfortable operating in rotational shifts and have simple pc expertise. This is a super possibility to work with one of India’s leading food tech companies, ensuring customer satisfaction while developing in a dynamic and fast-paced environment. Freshers can also apply.
- Company:- Zomato
- Job Type:– Full Time
- Salary:- 2-3.5 Lacs P.A
- Work Mode:- WFO
- Experienced:- 0 – 5 Years
- Location:- Mumbai
- Qualification:- Graduation Not Required
Job Description:- Zomato customer support jobs
Zomato, one of India’s main food transport platforms, is hiring passionate and patron-focused people for the role of Customer Service Executive / Customer Support Executive in its Blended Process crew. This is a first-rate opportunity to work in a fast-paced, tech-driven environment that values efficiency, empathy, and consumer satisfaction.
As a Customer Service Executive, you will be the first point of contact for Zomato’s customers, delivery partners, and eating place partners. You will manage a combination of chat, email, and voice-based queries, ensuring all troubles are resolved in a professional and timely way. The ideal candidate ought to display excellent verbal exchange capabilities, a problem-solving attitude, and a customer-first attitude.
Your day-to-day duties will encompass resolving order-related problems, assisting with app navigation, addressing charge or refund concerns, and ensuring smooth coordination among delivery and eating place operations. You may also need to offer empathetic help in escalated situations and follow up on unresolved problems to preserve patron belief.
This mixed system calls for multitasking, brief thinking, and the capacity to work under pressure whilst keeping high provider standards. Candidates must be flexible with rotational shifts, weekend work, and should be comfortable with the use of basic laptop structures and equipment.
Whether you are a more energizing person or a person with previous customer support experience, Zomato presents a dynamic and growth-oriented environment wherein your efforts are recognized and rewarded.
Join the Zomato Process and be part of an emblem that’s redefining how India eats, connects, and reports food transport.
Key Responsibilities and Requirements:- Zomato customer support jobs
- Handle inbound and outbound customer support calls for the top-class voice technique of a business enterprise telecom customer.
- Provide professional and efficient aid to corporation-degree clients.
- Resolve purchaser troubles and queries associated with telecom offerings with accuracy and empathy.
- Maintain excessive tiers of customer delight with the aid of turning in spark off and powerful solutions.
- Adhere to call managing scripts, agency pointers, and excellent requirements.
- Document call information and patron interactions correctly in the gadget.
- Collaborate with inner groups to ensure seamless problem resolution.
- Stay updated on telecom product knowledge, guidelines, and technique modifications.
- Work in rotational shifts and be available for any shift assigned.
- Be bendy with rotational weekly offs and availability on weekends.
- Travel independently to the place of business as required.
Preferred skills:- Zomato customer support jobs
- Experience in dealing with inbound and outbound customer service calls
- Proficiency in voice, non-voice, and blended customer service techniques
- Strong telecalling and telemarketing capabilities
- Skilled in move-promoting and upselling products or services
- Familiarity with domestic and global BPO/KPO environments
- Effective communication abilities for cellphone banking and customer care
- Capable of dealing with net chat and semi-voice help channels
- Knowledge of email and chat-based purchaser interactions
- Comfortable working in rotational and night-time shifts
- Exposure to UK, US, or worldwide calling approaches
- Ability to manage cold calling with professionalism
- Experience as a Customer Service Representative (CSR) or Customer Support Executive (CSE)
About Company:- Zomato customer support jobs
Zomato is one of India’s main food delivery and restaurant discovery systems, remodeling the way human beings eat and connect to food. Founded in 2008, the enterprise started as an eating place overview and sought service and has since developed into a complete-scale meals-tech platform providing meals delivery, dine-out alternatives, and eating place management equipment. With a presence in masses of cities throughout India and operations in several worldwide markets in the past, Zomato has played a pioneering role in shaping India’s digital meals economy.
Zomato partners with lots of restaurants and transport partners to bring comfort, range, and reliability to clients’ doorsteps. The platform offers a user-friendly interface in which clients can explore menus, read evaluations, place orders, make reservations, and enjoy doorstep transport—all with real-time tracking. Their robust logistics network and advanced generation ensure seamless carrier even throughout peak hours.
Beyond food shipping, Zomato has invested in constructing long-term cost savings via its sustainability projects, along with selling eco-friendly packaging, lowering food wastage, and helping local restaurant ecosystems. The agency also added Zomato Gold (now Zomato Pro), a membership application that offers one-of-a-kind advantages to loyal customers.
At its center, Zomato is client-centric. Their dedicated support teams work 24/7 to cope with queries, clear up problems, and bring people delight. The business enterprise tradition encourages innovation, velocity, and transparency, making it an exciting administrative center for people passionate about tech, food, and customer support.
With a project to ensure “Better food for more people,” Zomato keeps pushing barriers in food delivery and the era. Whether you’re a purchaser searching out your next meal or a professional seeking a dynamic and speedy-growing organization, Zomato provides a colourful environment of opportunity, growth, and significant impact.
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