Genpact Job Vacancies Hyderabad hiring freshers for the function of Process Associate – Voice at its Hyderabad vicinity. This is an exceptional possibility for enthusiastic individuals looking to start their career in the BPO and customer service area. As a Process Associate, you’ll be responsible for handling voice-based consumer interactions, addressing queries, resolving troubles, and delivering exceptional service to clients. Genpact, a global leader in expert services, provides a dynamic and inclusive work environment driven by innovation and non-stop learning. If you have robust conversation talents and a consumer-first attitude, this is your risk to sign up for a quickly developing global organization.
Genpact Job Vacancies Hyderabad Overview
- Company:-Genpact
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Genpact Job Vacancies Hyderabad
Genpact is hiring for Process Associate – Voice roles in Hyderabad, imparting thrilling possibilities for freshers to begin their careers in customer support and international operations. As a Process Associate, you’ll control voice-based totally patron interactions, solve queries, and supply top-tier customer reports. Genpact is a leading worldwide services company acknowledged for its entrepreneurial lifestyle, innovation-driven answers, and emphasis on employee development. New hires acquire thorough onboarding and ongoing schooling to construct verbal exchange, problem-solving, and workflow skills. This position is ideal for applicants with strong English talent, adaptability, and a customer-first mindset. Join Genpact Hyderabad and kickstart your journey in expert offerings.
About the Role
Genpact is hiring fresh graduates for the Process Associate – Voice position at its Hyderabad region. This position entails dealing with inbound and outbound voice communications with customers, responding to queries, and resolving concerns professionally. You’ll grow to be acquainted with purchasing tactics and guidelines, acquire and analyze facts, and assist with resolving account-related issues. The function is ideal for people with strong English conversation, a trouble-solving attitude, and flexibility to work in 24×7 rotational shifts. This access-level function gives a foundation in customer support, procedure-oriented thinking, and an opportunity to start a career at a worldwide expert services organization.
Responsibilities Genpact Job Vacancies Hyderabad
As a Process Associate – Voice, your most important obligations will include:
- Responding to client queries and issues via cellphone, ensuring clear and professional conversation.
- Supporting records collection efforts to help in account recovery and reconciliation.
- Maintaining in-depth knowledge of consumer-specific tactics, policies, and product features.
- Identifying, reproducing, and escalating patron-reported troubles or product issues.
- Providing continuously outstanding customer service, which specializes in First Contact Resolution (FCR) and patron delight.
- Following widespread working processes (SOPs), scripts, and first-rate benchmarks to satisfy performance metrics,s which include common handling time (AHT) and productivity targets. Genpact Job Vacancies Hyderabad
- Demonstrating crucial thinking and analytical skills to troubleshoot and solve issues correctly.
- Working independently and collaboratively within groups to guide method enhancements and preserve high-quality work ethic requirements. Genpact Job Vacancies Hyderabad
- Communicating proactively with group leads for method clarifications and updates.
This position demands adaptability, specific interest, sturdy communication abilities, and the capacity to operate correctly in fast-paced and high-volume environments, usual in global BPO operations.
Who Can Apply?
This possibility is open to clean graduates from any field who are captivated by beginning their careers in customer service and BPO operations. Eligibility criteria encompass:
- A Bachelor’s degree in any subject (except law) from an identified university, 2023 or 2024 batch, are eligible.
- Fluency in English, each spoken and written, with an impartial accent. Knowledge of Hindi is an added benefit for Hindi-language voice roles.
- Excellent probing, analytical, and purchaser-centric talents, with the capacity to apprehend consumer issues and provide answers effectively. Genpact Job Vacancies Hyderabad
- Willingness to paintings in rotational shifts, together with weekends and nights, based on commercial enterprise needs.
- Basic computer literacy, familiarity with the internet and online tools, and short adaptability to new software platforms.
Preferred applicants may additionally have earlier experience in patron-going through roles (voice/email/chat) or own strong analytical and problem-solving tendencies. Freshers with an internship or venture publicity in customer service or BPO environments can also be considered favorably.
Why Apply?
Joining Genpact as a Process Associate – Voice offers a privileged access-stage platform to build a profession in global customer support and virtual operations. You’ll get hold of dependent education, ongoing mentorship, and exposure to working with Fortune 500 clients. Genpact’s innovation-led tradition encourages problem-solving, collaboration, and overall performance excellence.
Working in a high-paced, worldwide environment helps you broaden strong communication, analytical, and process-based questioning competencies. For formidable freshers, this role serves as a solid basis to grow into senior help, nice, and leadership roles throughout operations and virtual services.
Apply Now:- Click here
More Jobs:-
- TCS Internship 2025 | Start Graduate Fresher Intern
- Genpact Internship 2025 | Graduate Intern Career
- HCLTech Fresher Graduate Hiring
- TCS Walk-In Drive 2025 Opportunities
Note: We are also on WhatsApp, LinkedIn, Google News, and YouTube, to get the latest news updates, Subscribe to our Channels. WhatsApp– Click Here, Google News– Click Here, YouTube – Click Here, and LinkedIn–Click Here. , Telegram – Click Here, and Twitter – Click here