Tech Mahindra Jobs for Freshers for a Work From Home Customer Retention (Voice/Blended) position within the E-Commerce area. This possibility is right for people obsessed with handing over remarkable consumer reports. The role includes handling customer queries through voice and blended help channels, ensuring an excellent customer experience, delight, and retention. Candidates must have precise communication capabilities, primary technical information, and the capability to work in dynamic surroundings. Freshers and experienced specialists are welcome to use it. With bendy faraway running, established education, and professional opportunities, Tech Mahindra gives a stable and profitable platform to start or develop your career in the customer service field.
Tech Mahindra Jobs for Freshers Overview
- Company:-Tech Mahindra
- Salary:- Not Disclosed
- Qualification:– UG, PG
- Experienced:- 0 – 1
- Work Mode:- WFO/WFH
- Job Type:- Full Time
Tech Mahindra Jobs for Freshers
Tech Mahindra is recruiting freshers nationally for roles in Customer Retention (Voice/Blended), Customer Support (Voice/Chat/Email), and Technical Support under its 2025 hiring drive. These positions are open to twelfth-pass graduates and postgraduates (0‑five years experience), emphasizing sturdy English and Hindi communication, basic computer skillability, and shift flexibility. With careers based out of places like Noida, Hyderabad, Mumbai, Pune, and Bangalore, roles are available in both WFH and office codecs. Salaries normally vary from ₹2.5 LPA to ₹5 LPA, with performance bonuses and professional improvement assistance
About the Role
Tech Mahindra is hiring freshers and skilled candidates for the function of Customer Retention Associate – Voice/Blended Process in its developing E-trade help group. This function entails attractive with clients over voice calls or chat to remedy issues, offer assistance, and ensure a seamless customer enjoy. As part of the consumer achievement and retention group, you’ll help hold customers through presenting set off resolutions and advanced providers. The function is good for people with sturdy communication abilties, problem-fixing potential, and a client-first approach. Both painting-from-home and office-primarily based possibilities are available, depending on location and business needs.
Responsibilities Tech Mahindra Jobs for Freshers
- Handle inbound and outbound purchaser interactions through voice and combined channels (chat/e email if needed).
- Address and resolve product/service-associated issues in a timely and professional manner.
- Provide clean and concise statistics regarding order repute, returns, replacements, refunds, and escalations.
- Ensure purchaser satisfaction by way of following up on unresolved queries and imparting solutions or compensations, as required.
- Work intently with team leads and the best teams to improve service transport and meet retention goals.
- Maintain accurate data of interactions and transactions using CRM gear and replace purchaser databases.
- Demonstrate empathy and patience in dealing with irate or stressed clients, and an intention to turn negative experiences into positive effects. Tech Mahindra Jobs for Freshers
- Meet or exceed KPIs along with Average Handling Time (AHT), Customer Satisfaction Score (CSAT), and First Call Resolution (FCR). Tech Mahindra Jobs for Freshers
- Adhere to the timetable and shift suggestions, such as rotational shifts, weekends, and vacations, as per business wishes.
- Continuously update know-how approximately e-trade structures, product catalogs, and customer support tactics.
Who Can Apply?
This position is open to freshers and experienced specialists (0–5 years) throughout India. Candidates have to have finished at least twelfth grade (HSC) or hold a graduate/postgraduate diploma in any field. Excellent verbal communication abilties in English and Hindi are crucial. Applicants need to be acquainted with primary laptop operations, such as handling CRMs, the use of email/chat tools, and typing effectively. Candidates ought to be willing to paintings in rotational shifts, such as night shifts, weekends, and vacations.
Tech Mahindra welcomes candidates with earlier enjoy in BPOs, e-commerce guide, or customer service, even though it isn’t obligatory. Enthusiastic individuals who are adaptable, brief newcomers, and able to take care of client queries confidently will find this role worthwhile. Applicants need to have get entry to to a solid internet connection and a quiet workspace if applying for WFH roles. PAN card and Aadhaar card are obligatory documents for becoming a member of. Immediate joiners are fantastically favored.
Why Apply?
Tech Mahindra gives supportive surroundings for career growth in one of India’s top IT and BPO firms. This position provides hands-on experience in customer service and e-trade help, opening doorways for development into team lead and quality roles. Flexible work-from-home alternatives, appealing incentives, talent-building schooling, and a risk to paintings with reputed e-commerce clients make this an amazing opportunity.
If you’re searching for balance, growth, and a launchpad into the tech-enabled service enterprise, that is the right start in your career. Join an enterprise recognised for its inclusive culture and commitment to employee improvement.
Apply Now:- Click here
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