- Zomato Customer Service Job
- Job Description: Zomato Customer Service Executive
- Position: Customer Service Executive
- Company: Zomato Ltd.
- Location: PAN India (Work from Office/Hybrid roles available in important towns)
- Experience: 0–3 years (Freshers Welcome)
- Employment Type: Full-Time
- Salary Range: ₹20,000 – ₹32,000 consistent with month
About Zomato
Zomato is one of India’s fundamental food delivery and eating place aggregator structures. Our assignment is to ensure certain each person has smooth get entry to to tremendous meals. With a presence in over 500 towns and hundreds of heaps of clients, Zomato specialises in growing the top-notch consumer enjoy possible. We are searching for enthusiastic human beings to enrol in our developing Customer Service Team, who can offer seamless help to customers and restaurant companions.
Role Overview: Zomato Customer Service Job
As a Customer Service Executive, you may act due to the fact that the number one element of touch for customers and delivery partners interacting with Zomato. Your characteristic may be pivotal in improving customer satisfaction by providing real-time aid, solving troubles, and ensuring an easy food ordering and shipping enjoy.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound customer queries through chat, electronic mail, or mobile phone regarding orders, refunds, bills, delays, and proceedings.
- Issue Resolution: Resolve troubles efficiently, along facet order discrepancies, missing gadgets, or transport-related issues, even as retaining empathy and professionalism.
- Follow-up: Escalate unresolved troubles to senior company humans or supervisors while vital, and follow up till a decision.
- Partner Support: Assist shipping executives and restaurant companions in resolving operational troubles alongside app system faults, deal with clarifications, or improve order reputation.
- System Updates: Accurately update the inner CRM gear after every consumer interaction.
- Adherence to SOPs: Follow organisation protocols, verbal exchange hints, and quality parameters to ensure consistency in provider.
Key Skills Required:
- Communication: Excellent verbal and written communication in English and/or nearby languages (Hindi, Tamil, Telugu, Kannada, Bengali, and so on).
- Problem-Solving: Strong analytical and problem-solving abilties with the capacity to anticipate on your ft.
- Empathy: Ability to apprehend the consumer’s situation and respond with compassion.
- Technical Savvy: Comfortable with the use of cellular apps, CRM devices, and Excel for reporting.
- Multitasking: Ability to control multiple chats/emails/calls without compromising wonderful.
- Patience: Calm demeanour even though coping with immoderate-pressure or irate purchaser situations.
- Time Management: Ability to deal with excessive volumes of calls and solve queries interior described in turnaround instances (TAT).
Eligibility Criteria:
- Educational Qualification: Minimum twelfth pass; graduates favoured.
- Language Skills: Fluency in English or nearby languages, depending on task location.
- Experience: Freshers and experienced candidates (0-three years) are welcome to apply.
- Location Flexibility: Should be willing to work from the administrative centre or a hybrid (relying on town/feature).
- Shifts: Rotational shifts, alongside nighttime shifts and weekends (week off on rotational foundation).
What We Offer:
- Competitive earnings with ordinary overall performance incentives
- Health coverage and wellness blessings
- Daily meal coupons or discounts on Zomato orders
- Paid training and onboarding
- Growth opportunities within the agency at some point in the departments
- Fun and inclusive artwork lifestyle
- Employee referral bonuses
- Learning & improvement applications
Career Path: Zomato Customer Service Job
- Senior Customer Support Associate
- Team Leader / Quality Analyst
- Operations Executive / Partner Relations Associate
- Training Specialist / Workforce Management Executive
How to Apply for Zomato Customer Service Job?
Interested applicants can practice through the dependable Zomato careers portal or via walk-in interviews held at select offices. Ensure you have your resume, photo ID, and academic certificate prepared.
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