- Teleperformance Walk-in interview in Kolkata
- Job Role: Voice / Blended
- Salary: Rs 2-4 Lacs P.A.
- Location: Kolkata
- Company: Teleperformance
- Qualification: Graduation Not Required
- Experience: 0 – 1 years
About Teleperformance
Teleperformance is a global leader in digital integrated trade services, working in more than 170 countries. The company partners with key brands for their customer experience management to provide strategic solutions such as customer care, technical assistance, and counseling. With a strong presence in India, including its Kolkata hub, it is observed for its inclusive culture, comprehensive training programs, and commitment to employee development. Teleperformance strengthens its diverse workforce with technology and skills to drive the success of the customer.
Job Description:
This role includes the primary point of contact for international customers. You will address the inquiry, solve the issues, and provide extraordinary service through phone, email, or chat. Major responsibilities include troubleshooting problems, accurately documenting interactions, following procedures, and achieving performance goals. The situation requires excellent communication skills, a customer-focused approach and a booking, and the ability to work effectively in a team-oriented environment. Extensive training will be provided on customer products.
Why Teleperformance? More than just one job
Teleperformance (TP) is not just a company; It is a global community. With a stellar rating of about 4 stars from thousands of reviews, TP has strengthened its reputation as a top employer. They believe in nurturing talent, promoting development, and making leaders. When you join Teleperformance, you are not just taking a job; You are making a career with a company that invests in your future through constant training, skill development programs, and progress in your future. Proposed package of 2-4 lakhs P.A. Kolkata has a strong and competitive start for freshers in the Kolkata job market.
Key Responsibilities: Walk-in interview in Kolkata
As a customer champion in Teleperformance, your role will be versatile and attractive. You will be a voice and a helping hand for famous international brands. Your primary responsibilities will include:
- Providing stellar customer service: acting as the first point of contact, addressing customer inquiries professionally and humbly via voice, chat, or email.
- Problem-solution: Diagnosis of customer issues efficiently, providing effective solutions, and ensuring first-contact resolution whenever possible.
- Product and procedure expertise: To provide accurate information to develop a deep understanding of customers’ products, services, and processes.
- Documents: Fix all customer interactions, transactions, and complaints in the specified systems as per guidelines.
- Completing performance metrics: to achieve individual and team goals related to efficiency, quality, customer satisfaction of customers and schedule.
- Apseling and Cross-Selling: Identifying opportunities to add value to the customer to introduce them to new products or services that meet their needs.
- Maintaining compliance: Following all company policies, privacy guidelines, and industry rules during every customer conversation.
Qualifications and skills for Teleperformance Walk-in interview in Kolkata:
The teleperformance gave importance to the attitude and ability as a formal experience. Here you need to bring it to the table:
- Educational Qualification: A higher secondary (12th pass) is the minimum requirement, although graduates are preferred.
- Communication Skills: Exceptional oral and written communication skills in English are non-parasitical. The ability to clear ideas clearly and confidently is important.
- Technical affinity: Basic computer knowledge and navigating applications, software, and proficiency in the Internet are essential.
- A customer-centered mindset: a real passion to help people and a patient when dealing with customers’ concerns.
- Problem-solution qualifications: ability to think on your feet, analyze situations, and create logical solutions under pressure.
- Adaptability: A sharp transportation ability, the ability to flourish in a target-powered environment, and quickly adapt to new procedures.
- Team Spirit: Being an associate team player who contributes to the team’s goals and environment.
Documents and Carrie:
- Carrie: Updated Resume, Government ID Proof, Address Proof, Educational Certificate, and Passport-Size Photograph.
Pay and Benefits for the Teleperformance Role in Kolkata:
- Competitive starting salary: Earn an attractive annual package, which ranges from ₹ 2 to ₹ 4 lakh per year.
- Performance incentive: Unlock additional income through bonuses and encouragement based on your performance.
- Comprehensive Health Insurance: Enjoy the safety of health insurance coverage provided by the company.
- Skill Development: Get extensive payment training to create valuable skills in communication and customer service.
- Career Development: Victory for promotion and career progress within the global organization.
Questions of FAQ:
- Absolutely. Here are 5 simple FAQ points in a line:
- Eligibility? Freshers with a 12th pass or a graduate degree may apply.
- Process? Part in Salt Lake Sector 5 between August 21-30, 11 pm at 4 pm.
- Document? Carrie’s resume, ID proof, address proof, educational certificate, and photograph.
- Salary? Off package ranges from 2 to 4 LPA for freshersJobob role? Handling customer service questions througphonei l, or chat.
How to Apply your a Walk-in interview in Kolkata:
Preparation is the key to confidence. Here’s how you can prepare for a big day:
- Research: Spend some time understanding what Teleperformance does and what kind of customers they serve. This initiative shows.
- Practice your pitch: Be prepared to present yourself confidently. Talk about your education, your strengths, and why you want a career in customer service.
- Prepare for general questions: “Why should we rent you
- Take your documents: don’t forget! Start your update with your identity and photocopy of educational certificates, bring passport-shaped photos, and many copies of your original documents.
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