- Firstsource Walk-in Tomorrow in Bangalore for Freshers
- Job Role: Senior Customer Service Associate (CSA)
- Salary: Rs 50,000-2.25 Lacs P.A.
- Location: Bengaluru
- Company: Firstsource
- Qualifications: Any Graduate
- Experience: 0 to 3 years (freshers are strongly encouraged to apply!)
About Firstsource
Firstsource Solutions, RP-Sanjiv Goenka Group Company, Business Process Management (BPM) is a major provider of services. They partner with global enterprises in major industries such as banking, healthcare, insurance, and media, which provide transformational solutions to increase customer experience and increase operating efficiency. With a strong presence in India, the USA, UK, and the Philippines, FirstSource strengthens its diverse workforce with technology and processes to help customers navigate their digital journey and achieve permanent growth.
Job Description:
Firstsource involves having a primary point of contact for customer inquiries into the Senior Customer Service Associate Role and releasing the resolution through phone, email, and chat. Responsibilities include handling complex questions, ensuring high customer satisfaction, and maintaining an accurate record. The situation requires excellent communication skills, problem-solving capacity, and proficiency with computer systems. This role is ideal for individuals wishing to make a career in a dynamic customer service environment with a global leader.
Why firstSource?
With a solid rating of 3.6 out of 5 from more than 1,700 employees, Firstsource has established itself as a reliable and employee-friendly organization. They are known for this:
- Global presence: a major provider of custom business process management services.
- Learning Culture: Training and strong emphasis on upskilling employees.
- Career growth: clear pathway for internal promotion and career advancement.
- Stable environment: As part of the RP-Samjiva Goenka Group, it provides job safety and a professional work environment.
Key Responsibilities: Walk-in Tomorrow in Bangalore for Freshers
- Serve as the first point of contact to customers, address their inquiries, and solve issues through phone, email, or chat.
- Handle customer complaints with sympathy, patience, and a mentality of solving a problem, and provide appropriate solutions and options within the time limit.
- Navigate many computer systems and applications to resolve research and customer issues efficiently.
- Maintain a detailed and accurate record of customer interaction, transactions, comments, and complaints.
- Go to extra mile to attract customers and ensure a positive, memorable service experience.
- Identify and assess the requirements of customers to achieve complete satisfaction.
- Cooperate with team members and other departments to solve complex customer issues.
Necessary Qualifications and Skills for Firstsource Walk-in Tomorrow in Bangalore for Freshers:
- Education: A PUC (10+2) is a minimum requirement; Graduates are preferred.
- Communication: Exceptional oral and written communication skills in English are non-parasitical. The ability to clear ideas clearly and briefly is paramount. A significant 20% of your performance metric will be directly associated with your communication clarity and effectiveness.
- Technical Qualification: Basic computer knowledge and proficiency are necessary in the MS Office. You should be able to learn new software and applications quickly.
- Customer-oriented: People and patients have s real passion to help, and humble conduct.
- Problem-solution skills: ability to think on your feet, analyze situations, and provide logical solutions.
- Availability: Desire to work in rotational innshiftssincluding night shift, depending on the requirements of the project.
Documents to Carry:
- Updated printed resume copy.
- Photo ID proof issued by the government.
- Educational Certificate (10th, 12th, Graduate).
- Proof of address (base, utility bill).Recently, sport-shaped photos.
Salary and profit:
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage for you and your family.
- Liberal payment time and holiday.
- Opportunities for business development and skill training.
- Retirement Savings Scheme and Provident Fund Benefits.
FAQs:
- What is shift timing?
- Is work an option from work?
- What is the period of training period?
- What are the opportunities for development?
- What is the dress code?
How to prepare for a Walk-in Tomorrow in Bangalore for Freshers?
- Update your resume: Copy several printed copies of your updated resume. Ensure that it is error-free, highlights your communication skills, and is suited to the role of customer service.
- Professional dress: First impressions matter. Options for formal trading dress – a shirt and trousers for men, and a shirt with trousers/skirts or a formal dress for women.
- Prepare your own questions: Being a question or two for the interviewer shows interest. Ask about training programs or a career development path.
- Take the required documents: Bring the original and photocopy of your ID proof, address proof, and educational certificate (10th, 12th, degree).
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