The Zomato Customer Service Job is an outstanding opportunity for candidates who are aiming to build a career within the food technology sector. As one of the leading online food delivery and restaurant discovery platforms in India, Zomato is continuously widening its area of activities and hiring fresh talents to maintain smooth customer interactions. In customer service at Zomato, an individual can hone his/her communication skills, problem-solving abilities, and acquire industry knowledge of digital service.
Highlights
- Positions :- Zomato Customer Service Job
- Company :- Zomato
- Experience :- 0 – 2 Years
- Qualifications :- Any Graduation
- Location :- Bengaluru
- Salary :- Not Disclosed
- Employment Type :- Full Time Permanent
About Company
Zomato is a food delivery and restaurant discovery platform that is the fastest growing in India and has expanded from its initial base in Delhi to the whole world. The company faces a problem of connecting customers to the best restaurants without compromising on quality and customer retention. To solve this, Zomato relies on technology and a user-friendly interface. Zomato has the reputation of being the most innovative and reliable player in the Indian restaurant-food delivery sector, with a great employee-friendly work environment.
Job Description :
In general terms, this job entails dealing with customers who have questions about the services provided by Zomato, assisting them to reach out to Zomato's helpdesk, and making sure that the entire process goes smoothly and that user complaints are solved efficiently and quickly while maintaining a high quality of service.
The Candidates will also be doing the work of interfacing with team members who will be involved in problem resolution of symptoms of order, payment, or app malfunction.
Benefits a Zomato
One of these jobs is working in customer service at Zomato, which is a great job with a lot of perks.
- Competitive salary improved with performance-based incentives.
- Health insurance and wellness programs.
- Worldwide, the company also offers a standard of training and other employee care programs to look after the “skill development” of the workers.
- Working in this kind of company is a great opportunity to get exposure to fast-paced, technology-driven environments.
- Programs for the career development of customers in service, operations, and the management area.
- You will have various types of shifts, including rotational, which will allow you to have flexible hours.
Key Responsibilities
People working in customer service at Zomato are supposed to:
- Work on customer queries interactively through calls, chat, or emails.
- Help users facing issues with food delivery, payments, refunds, or app-related problems get their problems solved.
- Pass on detailed descriptions of current problems to the internal team so the problems can be solved quickly.
- Keep track of the information about the communication and comments of the customers in an accurate way.
- Deliver quick response and resolution of the issues to maintain a high level of customer satisfaction.
- Work together with other staff members in order to meet the goals for performance and quality.
Eligibility Criteria
People willing to get a position in Zomato Customer Service can be considered when they fulfil the following prerequisites:
- The minimum qualification required is a pass in class 12 or a graduate degree.
- Good command of English and good knowledge of regional languages.
- Basic knowledge of using a computer and familiarity with MS Office or the relevant software.
- Possession of problem-solving skills and putting customers first.
- Ready to work in rotating shifts, including nights and weekends if that is the case.
FAQs
1. Who can apply for Zomato Customer Service Jobs?
The question is for freshers, as well as candidates with a little experience who meet eligibility criteria.
2. Is training provided for customer service roles at Zomato?
Of course, Zomato affords a complete training course to its staff for effective communication with customers during interactions.
3. What is the salary for Zomato Customer Service Jobs?
The monthly take-home is usually between ₹2.5 Lakhs per annum to ₹3.5 Lakhs Per Annum, apart from incentives based on performance.
4. Are there growth opportunities in customer service at Zomato?
Indeed, one can eventually earn the trust and progress into the position of senior customer service roles, operations, team leadership, or management positions.
5. What are the working hours for customer service roles?
The majority are on a rotation schedule, including nights and weekends.
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