- Tech Mahindra Careers Freshers – Customer Support
- Job Title: Customer Support
- Company: Tech Mahindra
- Degree: Graduation Not Required
- Salary: INR 3-4.5 Lacs P.A.
- Location: Bengaluru
- Experience: 0 – 4 Years
- Work Mode: WFO
About Tech Mahindra
Tech Mahindra, a prominent Indian multinational IT services and consulting company, has been at the forefront of digital change since its inception as a joint venture between Mahindra and Mahindra and BT Group in 1986. A registered office in more than 90 countries in Pune, with a registered office in Mumbai, works and serves customers in various industries, including telecom, banking, and healthcare.
With a workforce of over 150,000 professionals, the company is known for providing IT services, business process outsourcing (BPO), digital engineering, and end-to-end solutions in consultation. Tech Mahindra focuses on innovation, agility, and customer-centric strategies, which help businesses achieve their digital goals. It is part of the globally respected Mahindra Group, which costs more than $ 19 billion, and has strong roots in the motor vehicle, finance, agrarian business, and IT sectors.
In Tech Mahindra, culture encourages continuous learning, teamwork, and inclusion, creating a platform where employees can grow professionally and individually. With state -off -art technology and strong moral values, Tech Mahindra is shaping the future of enterprises by offering rewarding career opportunities to individuals worldwide.
Job Description:- Tech Mahindra Careers Freshers
Tech Mahindra is hiring enthusiastic professionals for international voice process roles, providing a dynamic opportunity to interact with global customers and provide excellent service. As part of our customer aid team, you will handle inbound and outbound calls, which will ensure quick and accurate resolution for questions related to products and services.
This role is ideal for individuals with excellent English communication skills, a strong customer-first mentality, and the ability to remain cool and composed under pressure. You will collaborate with team members to achieve daily goals and contribute to creating a spontaneous customer experience.
Candidates with 0-5 years of experience in BPO or voice processes are welcome. Freshers who have a passion for customer service and are open to working in rotational shifts, including nights, are highly encouraged to apply.
Major responsibilities include maintaining call quality standards, documenting call results, and following the company’s policies. You will also play an important role in identifying customers’ concerns and suggesting reforms to increase efficiency.
Tech Mahindra provides extensive training to help you succeed in your role and provides an auxiliary task environment where career growth is nurtured. With opportunities for learning, developing, and growing, this situation determines the stage for an award-winning journey in international customer aid.
Key Responsibilities:- Tech Mahindra Careers Freshers
- Handle international customer calls with professionalism and sympathy.
- Solve questions and provide accurate information on products/services.
- Achieve personal and team performance targets.
- Keep document call interactions and records.
- Cooperate with team leaders to improve customer experience.
Education and Qualifications:- Tech Mahindra Careers Freshers
- Any bachelor’s degree.
- 0-5 years of experience in BPO Voice Process (Freshers Welcome).
- Excellent English communication skills (written and spoken).
- Desire to work in rotational and night shift.
Benefits and Salary:- Tech Mahindra Careers Freshers
- Competitive salary package (depending on experience).
- Cafeteria and free food benefits.
- Health Insurance Coverage.
- Office cab/shuttle facility.
- Gym and wellness support.
- Professional degree assistance.
Documents to Carry
- Start updating again.
- Government ID proof (Aadhaar, PAN, Passport, etc.).
- Educational certificate.
- Recently, passport-shaped photos.
FAQ:
Q1: Is former BPO experience mandatory?
No, freshers with strong communication skills may also apply.
Q2: What is the location of the work?
The role is based in Tech Mahindra offices in India, providing transport facilities.
Q3: What kind of change should I expect?
You have to work in rotational shifts, including night shift.
Q4: Is this a voice process work?
Yes, this is the role of an international voice process.
Q5: Which salary limit can I expect?
The package is competitive with performance-based incentives.
Q6: What training sessions have been provided?
Yes, comprehensive job and soft skill training will be provided.
Q7: What are the opportunities for development?
Employees can progress in senior roles or go to other domains within Tech Mahindra.
Q8: Do I need to pay anything for this job?
No, there are no fees; Hiring is free and direct.
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