Job Overview Walk-in Drives in Hyderabad
Sutherland Global Services, a leading worldwide BPO company, is organizing a Mega Walk-in Drive in Hyderabad from 21st October to 24th October 2025 for Voice and Non-Voice Customer Support roles. It is an incredible opportunity for beginners and early career professionals (0-1 year of experience) to break into the domain of Service Operations and Customer Success, which is very rewarding. The job (Associate, Customer Service (Voice/Non-Voice)) involves activities such as answering customer queries, supporting customers through call, chat, or email, and ensuring a smooth customer experience. Additionally, Sutherland is a top 5 destination for fresh graduates eager to enter the ITES and BPM industry, offering a friendly work environment, career growth prospects, and professional development.
Highlights (Summary)
- Company: Sutherland Global Services
- Job Role: Associate – Customer Support (Voice/Non-Voice)
- Experience: 0–1 years (Freshers Eligible)
- Location: Hyderabad
- Walk-in Dates: 21–24 October 2025
Eligibility Criteria
- All the candidates who want to participate in the walk-in drive at Hyderabad by Sutherland must conform to the criteria discussed below.
- Academic Qualification: A graduate from any recognized university is qualified to apply.
- Professional Background: Job seekers with no prior experience and 1-year experienced candidates can submit their applications.
- Address: The person should be ready to work from the Hyderabad location.
- Working Hours: The employee has to be ready for night or rotational shifts with rotational weekly offs.
- Language: The candidate should have excellent English speaking and writing skills, which are compulsory.
- Passport to Success: Two copies of your most recent resume and a government-issued ID (Aadhaar card, driving license, etc.) must be accompanied at the time of walk-in.
Note: Use “Pruthvi Campus” as a reference while searching for your resume.
Key Responsibilities
Customer Support Associate (Voice/Non-Voice) duties at Sutherland include:
- Responding to incoming and outgoing customer inquiries via phone, email or chat.
- Provide accurate and timely solutions to customers’ inquiries.
- Ensuring customer satisfaction to the highest levels through effective communication.
- Escalate those issues that cannot be solved to higher support levels.
- Making detailed records of customer contacts and transactions.
- Daily performance targets such as response time, quality, and productivity must be reached.
- The customer support processes can be improved through team leaders collaborating with you.
Required skills
Technical skills:
- Must have basic knowledge about BPO processes and CRM systems.
- Also, knowing how to use MS Office tools (Word, Excel, Outlook) will be an added advantage.
- Should have the ability to work effectively in both (voice and non-voice) environments.
Soft skills:
- Being an excellent communicator and having good interpersonal relations will be an added advantage.
- Moreover, the candidate has to possess problem analysis skills and be a good listener.
- Have the ability to keep your cool even in stressful situations and be able to handle difficult clients.
- Also, the person is required to have the mental strength to work in a fast-moving, international service environment.
- Being punctual and having the spirit of working as a team and professionalism are other sets of your traits.
Salary and benefits
Though the exact salary details are not made public, those who are successful in their applications will get a remunerative salary package, which will be decided based on their skills and expertise. Besides the salary, Sutherland gives:
- Comfort in traveling (one-way taxi service) and transportation allowance.
- Incentives and bonuses that are performance-based.
- Also, there are provisions for health insurance and other employee benefits.
- Along with that, there are continuous training and upskilling programs.
- Also, there are many opportunities for professional
Selection process
Sutherland Walk-in Drive follows a simple and transparent selection procedure:
- Walk-in Registration: Candidates must attend the interview between October 21 and 24, 2025, 10:30 a.m. to 12:00 p.m..
- Selection round: Initial communication skills and resume selection.
- Technical/Process Interviews: Evaluating role-specific and scenario-based questions.
- Human Resources Discussion: Final discussion on compensation, shift details, and onboarding processes.
Place:
Sutherland Global Services, Divya Sree Building, 7th Floor, Manikonda, Hyderabad
Google Maps link
Application process
- Online registration is not required. Candidates can directly enter the venue during the mentioned dates and times.
- Bring two printed copies of your resume.
- Bring a valid government-issued photo ID.
- Mention “Pruthvi Campus” at the top of your resume.
- Please note that only candidates are permitted to enter the premises; Parents or family members will not be allowed to enter.
- Avoid bringing laptops or unnecessary items into the venue.
Frequently Asked Questions
1. What is the job status in this campaign?
This job is for the post of Associate – Customer Service (Voice/Non-Voice) in the Operations and Customer Service department.
2. Who can apply for this post?
Graduates with 0-1 year of experience and good communication skills can apply for this post.
3. What are the dates and timings of the walk-in?
The walk-in campaign will run from October 21 to 24, 2025, starting at 10:30 am and ending at 5:30 pm. Every day. m and 12:00
4. Is this a full-time position?
In fact, this is a permanent, full-time job at Sutherland Global Services.
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