Job Overview
Tech Mahindra, a global leader in digital transformation, consulting, and business process services, is hiring talented individuals for the International Customer Service role at its modern campus in Electronic City Phase 2, Bengaluru. This position is perfect for candidates who enjoy interacting with international customers, resolving their queries, and providing exceptional customer experiences. The role offers a fast-paced environment, advanced learning exposure, competitive incentives, and strong career growth opportunities—all backed by one of India’s most respected IT giants.
As an International Customer Service Executive, you will represent global brands, assist customers across countries, and handle interactions through call, chat, or email, depending on the process. You will be responsible for delivering personalized support, addressing customer complaints, guiding users through processes, and ensuring their issues are resolved efficiently. If you are someone who communicates confidently, loves problem-solving, and wants to build a strong career in the BPO sector, this opportunity can be a perfect fit.
Highlights (Summary)
- Company: Tech Mahindra
- Role: International Customer Service
- Location: Electronic City Phase 2, Bengaluru
- Notice Period: 0 Days / Immediate Joiner
- Experience: International BPO experience preferred
- Industry: BPM / BPO
- Type: Full-Time, Permanent
- Shifts: Rotational shifts (as per process requirements)
- Benefits: Two-way cab, incentives, cafeteria, health insurance, gym, professional assistance
- Skills Needed: Excellent English communication, customer handling skills, problem-solving
Eligibility Criteria
To qualify for this international customer service opening, candidates must meet the following criteria:
Educational Qualification
- Graduation not required
- 12th pass candidates can also apply
- Freshers with excellent communication skills may be considered
Experience
- International BPO experience preferred
- Candidates with prior customer service or voice process experience will have an advantage
- Immediate joiners required
Communication
- Excellent English communication skills (mandatory)
- Ability to understand, interpret, and respond to global customers
Availability
- Must be open to rotational shifts
- Willingness to work in international time zones
Key Responsibilities
The International Customer Service role at Tech Mahindra includes a wide range of responsibilities that ensure customer satisfaction, operational efficiency, and service excellence.
1. Address Customer Queries
You will handle incoming calls, chats, or emails from international customers, respond to their questions, and provide the correct information with clarity and accuracy.
2. Offer Solutions and Resolve Complaints
You must listen actively to customer complaints, empathize with their concerns, and provide appropriate solutions following standard company protocols.
3. Explain Products and Services
This role requires guiding customers through product features, processes, or service usage—for example:
- Explaining how a device works
- Guiding how to access services
- Providing troubleshooting steps
4. Escalate Complex Issues
If an issue requires specialized support, you will document it and escalate it to higher-level teams or supervisors.
5. Maintain Accurate Records
Every interaction should be logged in the CRM system, including:
- Customer details
- Query type
- Action taken
- Follow-up steps (if any)
6. Deliver Personalized Experiences
Your approach should focus on building trust, offering polite guidance, and ensuring that each customer feels valued.
7. Follow Company Policies
All resolutions must align with Tech Mahindra’s quality standards, compliance rules, and process guidelines.
Skills Required
This role demands strong interpersonal skills, communication abilities, and customer service qualities.
Core Skills
- Excellent spoken English
- International customer handling skills
- Ability to resolve complaints calmly
- Strong listening and comprehension
- Problem-solving approach
- Patience and empathy
- Good typing and computer navigation
Professional Skills
- Ability to work under pressure
- Fast learner with adaptability
- Time management and multi-tasking
- Positive attitude and professional tone
Salary & Benefits
Tech Mahindra offers a competitive compensation package along with attractive employee benefits.
Salary
- Best in the industry based on experience, communication skills, and process
- Additional incentives based on performance
Benefits
- Both ways cab/shuttle for safe transportation
- Incentives for performance-based achievements
- Health insurance for medical security
- Cafeteria with meal options
- Office gym for employee wellness
- Professional degree assistance for career development
- Structured job and soft skill training
Tech Mahindra ensures a positive work-life balance and a secure, employee-friendly environment.
Selection Process
Tech Mahindra follows a transparent and quick hiring process, especially for immediate joiners.
1. HR Screening
- Initial conversation to check communication skills
- Basic understanding of the job role and experience
2. Communication Assessment
- Voice & accent evaluation
- Grammar and fluency test
3. Operations Round
- Scenario-based questions
- Customer handling assessment
4. Final HR Round
- Salary discussion
- Shift confirmation
- Joining formalities
5. Offer Letter
Candidates who pass all steps receive an offer letter.
Application Process
If you’re interested, follow these steps:
Step 1: Send Your CV
Step 2: Shortlisting
HR will review your resume and contact you.
Step 3: Attend Interview (Virtual or In-Person)
Prepare for communication and scenario-based rounds.
Step 4: Join Immediately
Selected candidates must be ready to join with 0-day notice.
Applying Online
You can also visit the official Tech Mahindra career page:
Search for “International Customer Service” and apply directly.
Why Join Tech Mahindra Jobs?
Joining Tech Mahindra means becoming part of a global brand known for innovation, digital transformation, and world-class services.
1. Global Exposure
Work with international clients and upgrade your communication and customer handling skills.
2. Strong Career Growth
With consistent performance, employees move into roles like:
- SME
- Quality Analyst
- Trainer
- Team Leader
- Supervisory roles
3. Learning Environment
Technical, process, and soft skills training programs help you grow professionally.
4. Employee-Centric Culture
Tech Mahindra focuses on employee well-being, safety, and support.
5. High Job Stability
Being part of the Mahindra Group ensures long-term stability and opportunities across business units.
About the Company
Tech Mahindra, founded in 1986 as a joint venture between Mahindra & Mahindra and BT Group, is an Indian multinational IT and consulting giant. Headquartered in Pune with its registered office in Mumbai, the company operates in more than 90 countries and serves clients worldwide. With expertise in cloud computing, IT services, digital transformation, analytics, customer experience, and telecommunications, Tech Mahindra delivers solutions that shape the future of technology.
The company is a part of the prestigious Mahindra Group, known globally for its strong values, innovation, and customer-first approach. Tech Mahindra employs thousands of professionals and is recognized for its world-class work environment, global exposure, and growth-oriented culture.
Conclusion
The International Customer Service role at Tech Mahindra’s Electronic City Phase 2 centre is a great opportunity for candidates seeking global exposure, strong career growth, and an empowering work environment. Whether you’re an experienced international BPO professional or a fresher with excellent communication skills, this role offers a promising career path with attractive benefits, competitive incentives, and professional development.
If you’re passionate about customer service, enjoy solving problems, and wish to grow in a global BPO setting, Tech Mahindra is the right place to begin or advance your career.
FAQs – Tech Mahindra International Customer Service
Q1. Is graduation mandatory?
Ans. No, graduation is not required.
Q2. Are freshers eligible?
Ans. Yes, if they have excellent communication skills.
Q3. What is the notice period requirement?
Ans. Immediate joiners only.
Q4. Is international BPO experience mandatory?
Ans. Preferred but not compulsory.
Q5. What shifts are available?
Ans. Rotational shifts, depending on client requirements.
Q6. Does the company provide cab facilities?
Ans. Yes, two-way cab service is provided.
Q7. What is the work environment like?
Ans. Supportive, professional, and globally aligned.
Q8. Is training provided?
Ans. Yes, job and soft skill training are provided.
Q9. Are incentives available?
Ans. Yes, performance-based incentives.
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