IGT Solutions Gurgaon BPO Walk-In 2025
If you’re a fresher dreaming of starting your career in the customer support industry, then IGT Solutions has opened an excellent opportunity for you. The company is conducting a Gurgaon BPO Walk-In for Domestic Voice Process roles from 4th December to 30th December 2025, and this is one of the best chances for graduates and undergraduates to step into the corporate world. With attractive salary packages, incentives, professional growth opportunities, and a supportive work environment, IGT Solutions offers you everything you need to build a promising career.
Job Overview
IGT Solutions is hiring for the role of Customer Support Executive – Domestic Voice Process at its Gurugram location. The company is looking for enthusiastic freshers who have strong communication skills, customer-handling capability, and the eagerness to learn and grow.
This is a full-time, permanent position in the Customer Success, Service & Operations department. Freshers, graduates, undergraduates, and even candidates with prior BPO experience are welcome to apply. The job involves handling inbound calls, assisting customers, resolving queries, and maintaining high customer satisfaction.
The walk-in drive is being held at:
IGT Solutions, Ground Floor, InfoTech Centre,
Milestone 14/2, Old Delhi-Gurugram Road, Dhundahera,
Gurugram – 122016, Haryana
Nearest Metro: Sikanderpur / Guru Dronacharya
Highlights (Summary)
- Role: Customer Support Executive (Voice – Domestic Process)
- Location: Gurugram, Haryana
- Walk-In Date: 4th December – 30th December 2025 (Mon–Fri)
- Time: 9:00 AM – 3:00 PM
- Qualification: Graduate / Undergraduate
- Experience: Freshers Preferred
- Salary: ₹16,500 in hand + Incentives
- Benefits: Both-side cabs, health insurance, cafeteria, training & career growth
- Shifts: Night shift willingness required
- Employment Type: Full Time, Permanent
- Industry: BPM/BPO (Travel Process)
Eligibility Criteria
To apply for the Domestic Voice Process role at IGT Solutions, candidates must fulfill the following criteria:
Educational Qualification
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Graduation is preferred, but undergraduates can also apply.
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No specific stream is required.
Experience
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Freshers are highly preferred.
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Experienced candidates in BPO or customer support can also walk in.
Communication Skills
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Strong verbal communication in English is mandatory.
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Ability to handle customer queries professionally.
Work Requirements
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Willingness to work on night shifts.
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Must be comfortable with a fast-paced environment.
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Should be ready for immediate joining.
Documents to Carry
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Updated Resume
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One Passport-size Photograph
Key Responsibilities
As part of the Domestic Voice Process at IGT Solutions, the responsibilities include:
Handling inbound customer calls
You will receive calls from customers who need assistance, support, or information about products/services.
Resolving queries
Understand the customer’s concern, analyze the situation, and provide accurate, timely solutions.
Communicating clearly and professionally
Maintain a friendly, confident, and helpful communication style at all times.
Recording information
Document customer interactions, issues, and resolutions in internal systems.
Coordinating with internal teams
Escalate complex issues to the relevant departments when required.
Ensuring customer satisfaction
Focus on delivering a great customer experience (CX) during every interaction.
Meeting performance metrics
Follow quality guidelines, meet call handling time, and achieve daily/weekly targets.
Skills Required
To perform well in this role, candidates should have the following skills:
- Excellent English communication (verbal)
- Ability to handle pressure and multitask
- Active listening and problem-solving
- Customer relationship management
- Confidence on calls
- Patience and empathy
- Convincing and negotiation skills
- Basic computer knowledge
- Willingness to learn and adapt
- Positive attitude towards customer service
Salary & Benefits
IGT Solutions offers a competitive salary structure along with additional perks:
Salary
- ₹16,500 in-hand salary
- Monthly performance-based incentives
Benefits
- Both-side cab facility (safe and convenient transport)
- Health insurance
- Cafeteria at workplace
- Job and soft skill training
- Professional degree assistance
- International/on-site exposure (based on performance and projects)
- Friendly and supportive work culture
- Opportunity to work with global travel brands
Selection Process
The selection process for the walk-in interview is simple:
1. Walk-In Registration
Visit the interview location during the mentioned dates/times.
2. HR Screening
Your communication skills and cultural fit are assessed.
3. Ops Round / Voice Test
A short voice assessment may be taken to check pronunciation, fluency, and clarity.
4. Final Managerial Round
Discussion about job responsibilities, shift requirements, and compensation.
5. Offer Letter
Selected candidates get immediate offers or are contacted shortly after.
Application Process
Applying for the role is extremely simple.
Walk-In Directly
Visit the location:
Ground Floor, InfoTech Centre, Old Delhi–Gurgaon Road, Sector 21, Milestone 14/2, Gurugram, Haryana.
Carry Required Documents
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Resume
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Passport-size photo
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Any ID proof
Attend the Interview
Meet the HR team and complete the assessments.
Join Immediately
Selected candidates can join right away.
Applying Online (Optional)
Some job portals may allow online applications for IGT Solutions roles. If available:
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Visit the job portal listing.
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Click “Apply Now.”
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Upload your resume.
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Wait for HR to contact you.
However, for THIS role, walk-in is the fastest and most preferred method.
Why Join IGT Solutions Jobs?
There are multiple reasons why thousands of professionals prefer IGT Solutions:
1. Global Exposure
IGT works with top-tier international travel and tech brands, giving employees global experience from India.
2. Strong Learning Culture
Regular training programs improve communication, customer handling, and domain expertise.
3. Fast Career Growth
High performers frequently get promotions within months.
4. Safe and Convenient Transportation
Both-side cab service ensures safety, especially during night shifts.
5. Great Work-Life Balance
Although shifts vary, weekends or rotational shifts give employees enough personal time.
6. Friendly Work Environment
Team leaders and managers support new joiners, especially freshers.
7. Stability and Job Security
IGT Solutions is a trusted and stable company with strong global clients.
8. International Opportunities
Based on performance, employees may get a chance for international travel or on-site roles.
About the Company – IGT Solutions
IGT Solutions (IGT) is a next-generation customer experience (CX) company dedicated to simplifying complex customer interactions through the power of digital transformation and human intelligence. Founded in 1998, the company has grown into a global leader that blends BPM services, cutting-edge technology, and digital solutions to help brands elevate their end-to-end customer journeys.
With a strong focus on delivering high-quality experiences, IGT serves more than 75 marquee clients across diverse industries, especially Travel, Hospitality, Aviation, and Hi-Tech. Over the years, IGT has built a reputation for its ability to provide seamless, efficient, and personalized support using a combination of automation, analytics, and innovative digital practices.
The company employs over 20,000+ customer experience and technology professionals who work across 23 delivery centers located in India, the USA, the Philippines, Malaysia, Indonesia, Romania, Spain, China, Colombia, and the UAE. This global presence allows IGT to operate around the clock, offering multilingual capabilities and region-specific solutions that enhance client satisfaction.
What sets IGT apart is its commitment to merging human empathy with intelligent technology, ensuring that every customer interaction feels smooth, relevant, and impactful. From managing large-scale contact center operations to providing robotic process automation, AI-driven support, product engineering, and back-office solutions, IGT covers a wide spectrum of services tailored to modern business needs.
The company’s dedication to innovation, operational excellence, and client-centric strategies has positioned it as a trusted partner for brands looking to strengthen their customer experience, optimize processes, and thrive in a competitive digital world.
With its forward-looking approach, skilled workforce, and strong industry expertise, IGT Solutions continues to redefine CX standards and empower organizations to deliver memorable, meaningful, and future-ready customer experiences.
Conclusion
The IGT Solutions Walk-In Drive for Domestic Voice Process is a golden opportunity for freshers and job seekers looking to begin their career in the customer service industry. With competitive salaries, attractive incentives, free cab services, supportive work culture, and strong learning opportunities, this role is perfect for individuals who want a stable and growth-oriented profession.
If you have good communication skills, confidence, and a passion for helping customers, then this walk-in drive can be your first step towards a rewarding career. Make sure to reach the venue between 4th December and 30th December 2025, attend the interview, and give it your best shot.
FAQs – IGT Solutions Jobs
Q1. Who can apply for the Domestic Voice Process role?
Ans. Freshers, graduates, undergraduates, and experienced candidates can apply.
Q2. Is communication in English mandatory?
Ans. Yes, strong English communication is required.
Q3. What is the salary for this job?
Ans. ₹16,500 in-hand plus incentives.
Q4. Are there weekend offs?
Ans. Shifts vary, but many processes offer Saturday & Sunday off, or rotational offs.
Q5. Does the company provide cab services?
Ans. Yes, both-side cab/shuttle services are provided.
Q6. What documents should I carry for the walk-in?
Ans. Updated resume and passport-size photograph.
Q7. Is this a permanent job?
Ans. Yes, this is a full-time, permanent job.
Q8. Can freshers apply?
Ans. Yes, freshers are highly preferred.
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