- Accenture Hiring Customer Support Associate
- Job Title: Customer Support Associate
- Company: Accenture
- Degree: Any Graduate Can Apply
- Salary: INR 3-8/-LPA
- Location: India
- Experience: Freshers Can Apply
Company Overview
Accenture is a global professional services leader that provides consulting, technology, digital and outsourcing solutions to clients in more than 120 countries. Known for its innovation-driven environment, Accenture helps organisations transform and grow their businesses using advanced technologies. In India, the company continues to expand its client operations teams, providing new and experienced professionals the opportunity to build a stable and rewarding career. With a strong focus on learning, inclusivity and career development, Accenture remains one of the most trusted workplaces for customer service professionals.
Job Description: Accenture Hiring Customer Support Associate
Accenture is hiring Customer Support Associates to join its growing operations team. In this role, you will support customers via chat, email or voice processes depending on the project requirement. Work includes answering customer questions, resolving issues, ensuring customer satisfaction, and maintaining service quality standards.
This role is ideal for candidates who love helping people, are comfortable communicating and can work in a fast-paced environment. Accenture provides structured training to help new hires understand the tools, workflows and customer interaction techniques, making it suitable for both new and early career professionals.
Key Responsibilities
- Handle customer questions and concerns via chat, email or voice.
- Provide accurate information, troubleshoot basic problems, and escalate complex cases when necessary.
- Maintain high service quality and adhere to company communication standards.
- Update customer records, document interactions and ensure timely resolution.
- Collaborate with senior team members to understand new processes and updates.
- Meet performance metrics such as response time, accuracy and customer satisfaction scores.
- Maintain professionalism and empathy in every customer interaction.
Eligibility / Criteria
| Category | Details |
|---|---|
| Education | 12th Pass / Diploma / Graduate in any stream |
| Experience | Freshers & candidates with 0–2 years in BPO or customer support can apply |
| Skills Required | Good communication skills, basic computer knowledge, typing skills, and problem-solving ability |
| Shift Flexibility | Willingness to work in rotational shifts (including night shifts, depending on process) |
| Other Requirements | Strong customer orientation, patience, and the ability to work under minimal supervision |
salary and benefits
- Competitive monthly salary based on experience and location
- performance-based incentives
- Health Insurance and Wellness Programs
- Paid Holidays and Annual Bonus
- Work from home or hybrid option (depending on the project)
- Skill development and certification programs through the Accenture Learning Platform
- Career development opportunities in internal teams
interview process
- online application screening
- HR discussion
- Communication/Voice Assessment
- Operations/Final Round
- Proposal Letter and Onboarding
documents to carry
- updated resume
- government ID proof
- Copies of educational certificates
- passport-sized photographs
- Previous employment documents (if applicable)
How to apply
Candidates can apply through the Accenture official career portal, job board or hiring partners. Search for “Customer Support Associate” vacancies, fill in your details, and upload your updated resume. Shortlisted candidates will receive communication for the next steps.
FAQ
1. Are new hires eligible for this role?
Yes, Accenture welcomes freshers with good communication skills.
2. What type of procedure is it?
Depending on the project, the process may be chat, email, or voice.
3. Is work from home available?
Some projects offer WFH or hybrid options.
4. Do I need excellent English?
Basic to intermediate English communication is required.
5. What training is provided?
Yes, Accenture provides professional training before you join live operations.
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