Job Overview: Bangalore Walk In Jobs
The Team Leader – Operations role at Startek is designed for experienced professionals with a strong background in Key Account Management within the e-commerce domain. This position focuses on managing and guiding a team of Key Account Managers who work closely with sellers on an e-commerce platform. The primary objective of the role is to drive seller performance, revenue growth, and long-term business success through structured relationship management and data-driven decision-making.
Based in Bangalore, this role requires hands-on leadership, analytical thinking, and the ability to translate performance data into actionable strategies. The Team Leader acts as a bridge between sellers and internal stakeholders, ensuring smooth operations, timely issue resolution, and consistent service delivery. A significant part of the role involves monitoring dashboards, tracking KPIs, and using Excel-based reports to assess team and seller performance.
This position is ideal for professionals who have experience handling teams and are comfortable working in a fast-paced e-commerce environment. It offers exposure to enterprise-level sales operations, performance management, and stakeholder coordination, making it a strong career opportunity for those looking to grow in operations leadership within the BPM/BPO industry.
Highlights (Summary)
- Team leadership role in e-commerce Key Account Management
- Responsibility for seller performance and revenue growth
- Strong focus on data analysis and KPI tracking
- Cross-functional coordination for seller support
- Bangalore location with full-time permanent employment
- Opportunity to lead and develop high-performing teams
Eligibility Criteria
- Any Graduate (10+2+3 mandatory)
- Minimum 4+ years of experience in KAM / Relationship Executive processes
- At least 1+ year of team handling experience
- Experience in e-commerce operations preferred
- Willingness to work from the Bangalore location
Key Responsibilities
- Lead and manage a team of Key Account Managers handling e-commerce sellers
- Drive team performance to achieve sales, revenue, and growth targets
- Analyze seller performance and provide strategic business inputs
- Coordinate with internal teams for issue resolution and seller support
- Conduct regular performance reviews, coaching, and training sessions
- Maintain team discipline, motivation, and performance benchmarks
- Track KPIs, manage dashboards, and generate reports using MS Excel
Skills Required
- Key Account Management expertise
- Team leadership and people management skills
- Strong analytical and reporting abilities
- Proficiency in MS Excel and data handling
- Excellent communication skills in Hindi and English
- Stakeholder coordination and problem-solving skills
- Understanding of e-commerce seller operations
Salary & Benefits
Startek offers a competitive salary structure aligned with industry standards for leadership roles in operations. The benefits package supports both professional development and employee well-being.
Benefits include:
- Job and soft-skill training
- Health insurance coverage
- Office cab or shuttle facility
- Cafeteria access
- Professional degree assistance
- Child care facility
Selection Process
- Resume screening based on experience and role fit
- Interview rounds focusing on leadership and domain knowledge
- Evaluation of analytical and communication skills
- Final discussion with operations or business leadership
Application Process
Applying online:
Interested candidates can share their resumes directly via email:
Interview Dates: 12th December – 31st December
Time: 9:30 AM – 5:30 PM
Interview Location:
41, St. John’s Rd, Rukmani Colony, Shivaji Nagar,
Bengaluru, Karnataka – 560042
Why Join Startek Jobs?
Startek provides a collaborative work environment where employees gain exposure to large-scale e-commerce operations and enterprise clients. The organization focuses on performance, continuous learning, and leadership development, making it a strong platform for professionals looking to grow in operations and sales management roles.
About the Company
Startek is a global provider of customer experience management and business process outsourcing solutions. Operating across multiple geographies, the company partners with leading brands to deliver efficient, technology-enabled services across sales, customer support, and operations.
With a strong presence in India, Startek supports industries such as e-commerce, retail, BFSI, telecommunications, and technology. The company is known for its focus on operational excellence, data-driven performance management, and employee development. By combining skilled talent with structured processes, Startek helps businesses improve customer engagement and operational outcomes.
Startek emphasizes learning, career growth, and inclusive workplace practices. Employees benefit from structured training programs, leadership opportunities, and exposure to enterprise-level clients. For professionals in operations and Key Account Management, Startek offers a stable and growth-oriented environment with opportunities to take on leadership responsibilities and drive measurable business impact.
Conclusion
The Team Leader – Operations role at Startek is a strong opportunity for experienced KAM professionals seeking leadership exposure in the e-commerce domain. With a focus on performance management, seller growth, and team development, this role offers long-term career potential in a structured and professional organization.
FAQs – Startek
Q1. Is team handling experience mandatory?
Ans. Yes, at least 1 year of team handling experience is required.
Q2. Is e-commerce experience necessary?
Ans. E-commerce experience is preferred but not mandatory.
Q3. What tools are used for reporting?
Ans. MS Excel is primarily used for dashboards and KPI tracking.
Q4. Is this a permanent role?
Ans. Yes, it is a full-time, permanent position.
Q5. Where is the job location?
Ans. Bangalore, Karnataka.
Q6. What is the main responsibility of a Team Leader – Operations in this role?
Ans. The main responsibility is to manage and guide a team of Key Account Managers, ensure strong seller performance on the e-commerce platform, track KPIs, and drive consistent business results through data and team leadership.
Q7. What kind of experience is most important for this position?
Ans. Experience in Key Account Management or Relationship Executive roles is important, along with at least one year of team handling. Prior exposure to e-commerce operations and performance tracking is a strong advantage.
Q8. What skills are interviewers likely to focus on?
Ans. Interviewers usually focus on leadership skills, communication ability, data analysis using Excel, problem-solving, and the candidate’s approach to managing team performance and seller relationships.
Q9. How important is data analysis in this role?
Ans. Data analysis is very important. The role involves tracking dashboards, monitoring KPIs, reviewing seller performance, and using insights to improve team and business outcomes.
Q10. What qualities make a candidate successful in this role?
Ans. Strong leadership, clear communication, accountability, ability to motivate a team, comfort with targets, and a structured approach to operations help candidates succeed in this role.
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