- Wipro Hiring Customer Support Executive job
- Post Name: Customer Support Executive
- Company: Wipro
- Degree: Any Graduate/Graduate
- Salary: 1.5 Lakh – 3.6 Lakh/- Annually
- Location: All India
- Experience: Fresher / 0 – 3 Years
Company Overview
Wipro is a leading global information technology, consulting, and business process services company. With a presence in over 60 countries, Wipro is known for providing innovative technology solutions and world-class customer experience to clients in industries such as IT, banking, healthcare, telecom, retail, and manufacturing.
The company focuses on digital transformation, automation, and customer-centric solutions. Wipro’s strong values, inclusive culture, and employee-friendly policies make it one of the most preferred employers in India. The organization provides structured career development, continuous learning opportunities, and a supportive work environment for both new and experienced professionals.
Working at Wipro provides exposure to international clients, modern customer service tools, and professional development programs that help employees build long-term careers in customer support and operations roles.
Job Description: Wipro Hiring Customer Support Executive
Wipro is hiring customer support executives to handle customer queries, provide accurate information, and ensure high customer satisfaction. This role involves interacting with customers via call, email, and chat support, resolving issues efficiently and professionally.
As a Customer Support Executive, you will act as the first point of contact between the customer and the organization. You will be responsible for understanding customer concerns, offering appropriate solutions, and maintaining service quality standards.
Key Responsibilities
- Handle inbound and outbound customer calls
- Answer customer questions via email and chat
- Resolve customer complaints and service requests
- Provide accurate information about products and services
- Maintain customer records and update the database
- Follow company policies and procedure guidelines
- Ensure high customer satisfaction and service quality
- Escalate complex issues to senior teams when necessary
- Meet daily and monthly performance goals
- Maintain professionalism during customer interactions
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | Any Graduate / Undergraduate |
| Experience | Freshers or up to 3 years |
| Communication Skills | Good verbal and written English |
| Shift Flexibility | Willing to work rotational shifts |
| Technical Skills | Basic computer knowledge |
| Customer Handling | Ability to handle customer issues calmly |
| Problem Solving | Strong analytical and logical thinking |
| Teamwork | Ability to work in a team environment |
| Adaptability | Willingness to learn new processes |
salary and benefits
- Competitive salary package
- performance-based incentives
- Night Shift Allowance (if applicable)
- Health Insurance and Medical Benefits
- Paid holidays and vacations
- Professional training and onboarding support
- Employee Engagement and Wellness Program
- Career development and internal job mobility
- Exposure to international clients
- stable and safe work environment
interview process
- Online Application and Resume Screening
- HR telephonic interview
- Communication and Competency Assessment
- Operational/Technical Interview
- Final HR Discussion and Proposal Letter
Required Documents
- Updated Resume or CV
- Government-issued photo ID proof
- educational certificate
- passport-sized photographs
- proof of address
- Experience letter (if applicable)
How to apply
Candidates interested in the Wipro Customer Support Executive role can apply through the official Wipro Career Portal. Applicants can also apply through the job portal or attend virtual and walk-in interviews as announced by Wipro from time to time.
Before applying, candidates are advised to prepare for the communications assessment, understand basic customer service principles, and be familiar with handling customer queries professionally.
FAQ
1. Is this job suitable for newcomers?
Yes, this role is open to fresh and entry-level candidates.
2. Does Wipro provide training?
Yes, Wipro offers structured training and onboarding programs for new employees.
3. Is night shift mandatory?
Shift requirements depend on the assigned process and client.
4. Is work from home available?
The working mode depends on the project requirements and business needs.
5. What is the career development path?
Customer support executives can grow into team lead, quality analyst, or operations manager roles.
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