Accenture Hiring Application Tech Support Practitioner | Apply Right Now
An Application Tech Support Practitioner provides technical support for software packages, diagnosing and resolving troubles, ensuring the finest performance, and improving user enjoyment. Responsibilities consist of troubleshooting, user assistance, machine monitoring, and collaboration with improvement groups to deal with bugs and enforce improvements, ensuring seamless application capability.
Job Role: Application Tech Support Practitioner
Salary: ₹4.7 Lakhs to ₹9.5 Lakhs per year
Location: Hyderabad, Telangana
Company: Accenture
Qualification: Bachelor’s degree
About Company:
Accenture is a worldwide professional services enterprise that specializes in IT services and consulting. Headquartered in Dublin, Ireland, it operates in over one hundred twenty nations. Accenture affords more than a few services, inclusive of approach, consulting, virtual, era, and operations. Known for its innovation and complete solutions, it serves clients throughout diverse industries, helping them improve overall performance and create sustainable value via digital transformation and strategic tasks.
Role Overview:
As an Application Tech Support Practitioner at Accenture in Hyderabad, you will serve as the liaison between clients and the Microsoft Endpoint Configuration Manager system. With at least 5 years of enjoyment, you may make certain great, troubleshoot problems, and provide answers. Strong verbal exchange and hassle-fixing competencies are essential, together with the potential to manage and mentor a group. Proactive Tagging training is needed.
Roles and Obligations Of Application Tech Support Practitioner:
An Application Tech Support Practitioner performs an essential function in preserving and enhancing the performance of software program programs inside a business enterprise. Here are the top five roles and obligations:
Issue Resolution and Troubleshooting:
Practitioners are chargeable for diagnosing and resolving utility-associated problems. This consists of figuring out troubles, studying root reasons, and implementing powerful solutions to ensure minimal downtime and disruption.
User Support and Training:
Providing a guide to quit-users by addressing their queries and issues is a key duty. This also entails engaging in training sessions to assist users in recognizing the utility functionalities and excellent practices for the finest use.
System Monitoring and Maintenance:
Regular tracking of software performance and system health is crucial. Practitioners perform recurring protection obligations, inclusive of updates and patches, to make sure packages run smoothly and securely.
Incident Management and Documentation:
Managing and documenting incidents is crucial for retaining an organized and green support manner. Practitioners log problems, and music resolutions, and maintain targeted facts for future reference and non-stop development.
Collaboration and Communication:
Effective verbal exchange with other IT teams, builders, and stakeholders is important. Practitioners collaborate to implement fixes, improvements, and updates, making sure that application changes align with business desires and technical requirements.
Skills Required For Application Tech Support Practitioner:
Technical Proficiency:
A deep expertise in operating structures, databases, and various software packages is crucial. This consists of familiarity with programming languages, troubleshooting strategies, and system diagnostics to efficiently pick out and connect issues.
Problem-Solving Skills:
The potential to investigate issues, become aware of their root reasons, and enforce effective answers is crucial. This involves a logical approach to diagnosing troubles, wondering severely, and utilizing innovative strategies to clear up complicated technical issues.
Communication Skills:
Strong verbal and written communication skills are essential for explaining technical ideas to non-technical customers, documenting troubles and solutions, and participating with crew members and other departments to remedy troubles.
Customer Service Orientation:
Providing top-notch customer service is prime. This includes being patient, empathetic, and responsive to users’ wishes, ensuring tremendous enjoyment even in tough situations.
Adaptability and Continuous Learning:
The tech panorama is continuously evolving, so staying up to date with modern-day technology, gear, and satisfactory practices is important. Practitioners need to be willing to continuously examine and adapt to new challenges and advancements within the field.
Qualification:
Experience: Minimum 5 year(s) of experience is required
Educational Qualification: Bachelor’s degree
Why Accenture?
Career Growth: Access to continuous learning and development opportunities.
Global Exposure: Work on worldwide projects and collaborate with various teams.
Innovative Environment: Engage with modern-day technology and revolutionary solutions.
Work-Life Balance: Flexible painting preparations and supportive business enterprise lifestyle.
Employee Benefits: Competitive salary, complete fitness benefits, and well-being packages.
Other Jobs:
Salesforce Is Hiring Technical Support Engineer
Application Support Analyst Job at Barclays
Accenture Hiring Graduate 5000+ Job Vacancy
Related Blogs
Wipro Hiring Fresher Careers Opportunities | Internship 2024.
Wipro Hiring Fresher 2024 Wipro Hiring Fresher, Wipro is hiring graduates and freshers for entry-level positions and imparting internships.
- September 6, 2024
- By jyoti
HDFC Bank Walk In Interview| 0-5 years| Apply.
Job Description for HDFC Bank Walk In Interview Job Title: Multiple Jobs Company: HDFC Bank Degree: Any Graduate Can.
- June 26, 2024
- By vinita