Airtel Part-time Work From Home Job: Airtel is hiring for a part-time, work-from-home Customer Success Associate. Responsibilities consist of helping customers with inquiries, providing product information, and making sure delighted. Ideal applicants need to possess incredible communique competencies and a purchaser-centric mindset.
- Job Role: Customer Success Associate
- Company: Bharti Airtel
- Location: Mumbai, Maharashtra, IN
- Job Type: Part-Time
- Salary Range: ₹31,564–₹47,347 a month
- Experience Required: 1 year
About Company:
Airtel, officially known as Bharti Airtel, is a chief international telecommunications business organization based totally in India. Founded in 1995, it provides a huge type of services, such as mobile, broadband, and virtual television. Airtel operates in 18 worldwide places in the course of South Asia and Africa, serving thousands and thousands of clients with innovative solutions. Known for its robust dedication to customer support and generation.
Airtel Part-time Work From Home Job Description:
Bharti Airtel is searching for a devoted and prompted Customer Success Associate to join our far-off body of workers. In this access-level position, you will be instrumental in building and nurturing relationships with our clients whilst making sure their wishes are met effectively. Your function is pivotal in improving client satisfaction and loyalty, making you the first factor of touch for clients who searching for assistance and aid.
Key Responsibilities:
Customer Engagement: You will act as the primary point of touch for our customers, addressing inquiries, concerns, and issues with a high diploma of responsiveness and empathy. Your ability to talk correctly will play a giant function in organizing acceptance as true with customers.
Issue Resolution: Analyzing customer issues right away and supplying timely solutions can be essential. You will collaborate with inner assets and go-functional groups to solve problems and improve the overall purchaser’s enjoyment.
Relationship Management: Building and keeping sturdy relationships with clients through ordinary compliance with-united States of America proactive conversation can be a core issue of your position. You will make certain excessive stages of customer satisfaction and loyalty.
Feedback Collection: Actively soliciting patron comments concerning our services and products could be essential. You will record insights and regions for improvement to share with applicable teams, fostering a lifestyle of continuous improvement.
Product Knowledge: Keeping updated with Bharti Airtel’s merchandise, services, and services will permit you to offer correct facts and help to clients, similarly enhancing their experience.
Training and Support: Supporting new customers during their onboarding tactics by offering training and assets may be essential in assisting them succeed with our merchandise.
Requirements:
Education: A Bachelor’s degree or equivalent experience in a relevant subject is needed.
Experience: A minimum of 1 year of revel in customer service, customer service, or an associated role is crucial.
Soft Skills:
Emotional Intelligence: A strong consciousness of one’s feelings and the potential to apprehend and manage the feelings of others effectively will be essential.
Persuasion: The functionality to influence others via clear communique and powerful negotiation is a treasured ability.
Tech Savvy: Proficiency in using CRM software, Microsoft Office Suite, and faraway communication gear is required.
Availability: Willingness to paint flexible hours, along with weekends and vacations, as wanted.
Benefits at Airtel:
Competitive Salary and Incentives: Employees acquire appealing reimbursement packages, in conjunction with overall performance-based incentives to praise tough work and dedication.
Health and Wellness Programs: Airtel prioritizes employee well-being through presenting comprehensive medical insurance, health tasks, and mental fitness support, making sure a healthy team of workers.
Career Development: The organization invests in employee boom via education applications, mentorship, and possibilities for development, fostering a lifestyle of non-stop learning and expert improvement.
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