Alorica in Bengaluru (broadly speaking, at Bellandur and HSR Layout) is actively hiring for each voice and non‑voice roles—from access‑degree freshers to experts with up to five years of experience. Open positions include International Customer Service Advisors (voice), again‑workplace chat or e-mail aid, and telecalling/govt roles in outbound sales.
Salaries normally range between ₹22,000 and ₹30,000 per month for freshers, with incentive opportunities, night‑shift allowances, attendance bonuses, cab reimbursements, medical health insurance, and provident fund blessings
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Alorica promotes a creative, inclusive culture with career growth through internal mobility, management programs, and reputation tasks
. Applicants ought to have true communication abilities—gifted spoken and written English is often required—and be open to rotational or US‑night shifts.
- Company:- Alorica
- Job Type:– Full Time
- Salary:- Not Disclosed
- Work Mode:- WFO
- Experienced:- 0 – 5 Years
- Location:- Bengaluru
- Qualification:- Any Graduate
Job Description:- Alorica
Alorica is hiring dynamic individuals for the function of Customer Support Executive – International Voice Process at its Bengaluru location. This opportunity is open to each fresher and experienced professional with up to 5 years of applicable work experience. If you’re someone who enjoys speaking to people, fixing troubles, and turning in a first-rate client experience, this could be the proper fit for you.
We are seeking out candidates with sturdy communication talents, particularly in spoken English, who can connect with worldwide customers with readability and empathy. If you’ve labored in a home voice system earlier than, we still welcome your software and will not forget you as a customer. Your position might be to deal with inbound or outbound purchaser calls, resolve queries, and offer an easy, trouble-free guide experience.
Our work surroundings are supportive, collaborative, and designed to help you develop. You’ll gain knowledge of our structures, equipment, and communication styles to make certain you can, with a bit of luck, assist clients and represent the brand professionally. The function requires flexibility to work in rotational shifts, including night shifts, to support US-based clients.
This task gives not only a paycheck but also a stepping stone to a satisfying profession in customer service with possibilities to grow into management and specialized roles.
Key Responsibilities and Requirements:- Alorica
- Handle client queries through phone calls professionally and pleasantly.
- Provide correct facts and assist in resolving consumer troubles.
- Build rapport and be accepted as true with clients through empathy and readability.
- Maintain high ranges of customer delight (CSAT) via powerful service.
- Troubleshoot and resolve technical or provider-associated troubles.
- Understand patron desires and proactively provide the proper answers.
- Work in a 24/7 shift environment, along with US time zones.
- Stay updated with product know-how and procedure enhancements.
- Ensure timely and appropriate follow-up for unresolved queries.
Preferred skills:- Alorica
- Business Process Outsourcing (BPO) expertise
- Wireless communication assist services
- Focus on handing over excessive customer delight
- Experience in home voice process operations
- Handling worldwide voice procedure with self-assurance
- Exposure to healthcare customer support services
- Strong abilities in customer service and resolution
- Background in outsourced provider delivery
- Committed to superb customer support requirements
- Enhancing the typical consumer experience through powerful conversation
About Company:- Alorica
Alorica is a leading global company of consumer experience solutions, depended on by a number of the world’s most recognized brands. Headquartered in Irvine, California, Alorica operates in over 18 countries with more than one hundred 000 employees, providing multilingual support throughout all patron touchpoints—consisting of voice, chat, email, and social media.
In India, Alorica has positioned itself as a fast-developing player within the BPO and customer service area, with operations in key towns like Bengaluru. The enterprise focuses on offering customer support solutions to a wide variety of industries, along with telecommunications, healthcare, finance, technology, and retail. Whether it’s assisting clients in troubleshooting technical issues, clearing up billing inquiries, or ensuring an advantageous provider experience, Alorica is known for its customer-first method.
At Alorica, people come first. The organisation prides itself on developing a vibrant, inclusive, and worthwhile work environment. Employees are given ample opportunities to analyze, develop, and enhance in the agency. From onboarding to leadership improvement packages, Alorica guarantees that every team member is equipped to succeed and deliver outstanding service.
What sets Alorica apart is its dedication to innovation and performance. Leveraging superior gear, AI-driven insights, and data analytics, the organization aims to evolve the manner in which it helps and connects with customers. Alorica’s intention isn’t just to resolve problems—it’s to build meaningful relationships and lasting acceptance with each interaction.
For process seekers, Alorica offers more than only a job—it provides a professional direction. With roles ranging from entry-level to experienced, and a robust cognizance of internal growth, Alorica is a perfect venue for folks who are obsessed with customer service and trying to make an impact.
Simply put, Alorica is where service meets opportunity—and your voice can make a difference.
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