- Amazon Hiring CSR specialist job
- Post Name: CSR Specialist (Customer Service Representative Specialist)
- Company: Amazon
- Degree: Any graduate can apply
- Salary: 4L–8L/- Annually
- Location: All India
- Experience: 1-5 years of experience
Company Overview
Amazon is one of the world’s largest e-commerce and technology companies, known for its customer-centric approach and innovation-driven culture. Founded in 1994, Amazon operates across multiple business sectors, including online retail, cloud computing (AWS), digital streaming, artificial intelligence, and logistics services. With millions of customers around the world, Amazon focuses on providing fast, reliable, and high-quality services that improve everyday lives.
Amazon fosters a dynamic and inclusive work environment where employees are encouraged to think big, take ownership, and continuously improve processes. The company invests heavily in employee training, leadership development, and workplace diversity. Working at Amazon provides exposure to global operations, advanced technologies, and long-term career growth opportunities.
Job Description: Amazon Hiring CSR specialist
Amazon is hiring CSR experts to provide exceptional customer support and ensure high levels of customer satisfaction. This role involves handling customer queries, resolving complaints, and providing timely resolution across multiple communication channels such as phone, email, and chat. As a CSR Specialist, you will represent Amazon’s brand values and help maintain strong customer relationships.
You will assist customers with order-related issues, payment concerns, delivery tracking, refunds, and product inquiries. The role also requires documenting customer interactions, updating service records, and coordinating with internal teams to resolve complex issues. This position is ideal for professionals who have strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Handle inbound and outbound customer support interactions
- Resolve customer complaints and service issues
- Provide accurate information about products, orders, and services
- Assist customers with refunds, replacements,s and returns
- Maintain detailed records of customer interactions
- Follow Amazon Service Quality Guidelines and Policies
- Coordinate with logistics and technical support teams
- Ensure timely resolution of customer concerns
- Meet performance metrics and customer satisfaction goals
- Maintain a professional and friendly communication approach
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | Any graduate or equivalent qualification |
| Experience | 1 to 5 years of experience in customer service or support roles |
| Communication Skills | Strong verbal and written communication abilities |
| Customer Handling | Experience in handling customer queries professionally |
| Language Skills | English proficiency required; regional language knowledge is a plus |
| Computer Skills | Basic knowledge of MS Office and CRM tools |
| Problem Solving | Ability to resolve issues efficiently |
| Shift Flexibility | Willingness to work rotational shifts |
salary and benefits
- Competitive salary package with performance incentives
- Health insurance coverage for employees and dependents
- Paid Holidays and Vacation Benefits
- Shift Allowances and Night Shift Benefits
- Learning and Development Program
- Employee Wellbeing and Mental Health Support
- Career growth opportunities within Amazon
- Work from home or hybrid option (depending on role)
- Employee Discount and Recognition Program
- Supportive and inclusive work culture
interview process
- Online Application and Resume Screening
- Initial HR Screening Call
- Communication and Competency Assessment
- Customer Management or Scenario-Based Interviews
- Final HR discussion and proposal letter released
documents to carry
- Updated Resume or CV
- Government-issued photo identity proof
- Educational Certificate and Marksheet
- Experience Certificate (if applicable)
- passport-sized photographs
How to apply
Interested candidates can apply through the official Amazon career portal. Search for CSR specialist or customer service roles, carefully review the job description, and submit your updated resume. Candidates should highlight their customer support experience, communication skills, and problem-solving abilities.
Applicants can also apply through trusted job portals and professional networking platforms. Employee referrals can improve your chances of shortlisting and faster interview scheduling.
FAQ
1. Is this role suitable for newcomers?
This role is open to candidates with basic customer service experience, but newcomers with strong communication skills can also be considered for entry-level CSR positions.
2. Does Amazon offer work from home option?
Yes, Amazon offers remote and hybrid work options for selected customer service roles based on business needs.
More Other Jobs-
Zoho Internship 2025 for Freshers
IBM Work From Home Jobs for Freshers Female
Accenture Summer Internship 2025
Note: We are also on WhatsApp, LinkedIn, Google News, and YouTube to get the latest news updates. Subscribe to our Channels. WhatsApp– Click Here, Google News– Click Here, YouTube– Click Here, and LinkedIn– Click Here. , Telegram – Click Here, and Twitter – Click Here