An Online Customer Service Officer is chargeable for imparting excellent support to customers via chat, e-mail, or social media. Key responsibilities encompass addressing inquiries, resolving problems, and ensuring consumer pride. They need to possess strong conversation capabilities, hassle-fixing abilties, and a pleasant demeanor. Proficiency in relevant software and an amazing understanding of products or services are essential for achievement in this position.
- Position: Online Customer Service Officer
- Company: Amazon
- Location: Work From Home
- Salary: ₹48,177–₹66,452 a month
- Employment Type: Part-time
- Qualification:: Graduate
About Company:
Amazon is a global technology and e-commerce organization based with the aid of way of Jeff Bezos in 1994. Initially launched as an internet e-book area, it has extended to become one of the global’s largest online stores, offering a huge array of services and products, which includes electronics, clothing, and groceries. Amazon is likewise regarded for its cloud computing offerings through Amazon Web Services (AWS), streaming services like Prime Video, and progressive devices inclusive of Kindle and Echo. Committed to customer pleasure and innovation.
Job Description:
Amazon India is looking for a committed and resourceful Online Customer Service Officer to decorate our group in Mumbai. This associate-level position is pivotal in ensuring patron pride by imparting great careers to online clients. As an Online Customer Service Officer, you may play an important role in addressing patron inquiries, resolving issues, and handing over a notable buying revel. If you have a passion for customer service and the skills to back it up, we invite you to apply!
Key Responsibilities:
Customer Interactions: Engage with customers through online chat, email, and phone to respond to inquiries and clear up problems directly. Your goal could be to offer solutions that pleasure the patron.
Product Knowledge: Offer correct information concerning Amazon’s merchandise, offerings, and ongoing promotions. You will want to live knowledgeable approximately modern-day services to help customers efficaciously.
Order Management: Process orders, returns, and refunds successfully. Ensure that each transactions are finished smoothly and meets consumer expectations.
Issue Resolution: Investigate and resolve patron proceedings, escalating greater complex problems to the perfect departments as vital. Your problem-solving talents can be essential in this aspect of the position.
Customer Feedback Monitoring: Monitor client feedback and become aware of trends that could cause upgrades in the carrier we offer. Your insights might be treasured in improving our customer experience.
Collaboration: Work closely with other departments to enhance general patron satisfaction. Teamwork is important in developing a seamless purchaser revel in.
Continuous Learning: Maintain up-to-date information on Amazon’s products and policies to make sure correct help to customers.
Personalized Service: Strive to deliver delight to customers through customized interactions. Understand their needs and reply with empathy and understanding.
Requirements:
Experience: A minimum of two years of enjoy in customer support or an associated area is required. Proven revel in a comparable role will come up with an advantage.
Communication Skills: Excellent communication competencies are critical. You should be able to articulate your mind virtually and undoubtedly to clients.
Emotional Intelligence: Strong emotional intelligence is needed, with the capability to empathize with customers and understand their perspectives.
Leadership Qualities: Demonstrated management abilities to motivate and support group individuals efficiently.
Multitasking Ability: The functionality to paint correctly in a quick-paced environment and manipulate a couple of responsibilities simultaneously is important.
Technical Proficiency: Proficiency in the use of online customer support structures and tools is predicted. Familiarity with CRM software programs will be useful.
Benefits at Amazon:
Comprehensive Health Insurance: Employees receive scientific, dental, and vision insurance, selling standard nicely-being and getting the right of entry to healthcare offerings.
Retirement Plans: Amazon offers a 401(k) plan with organization matching, supporting employees to shop for their future.
Paid Time Off: Employees enjoy beneficiant vacations, sick days, and holidays, making sure paintings-life stability and time for non-public pastimes.
Employee Discounts: Amazon employees advantage of discounts on a huge range of merchandise, improving their average purchasing experience and loyalty to the brand.
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