Job Overview: Back Office Executive
Teleperformance is hiring for the Back Office Voice Process role at its Marathahalli, Bengaluru location. This opportunity is ideal for candidates who are fluent in Hindi, possess strong communication skills, and are looking to build a stable career in the BPO/BPM industry. The role focuses on handling customer queries, providing voice-based support, and ensuring smooth back-office operations while maintaining high service quality standards.
Graduates with a minimum of one year of experience are preferred; however, freshers are also eligible with a slightly lower salary package. Teleperformance offers a structured work environment, professional training, and excellent growth opportunities for individuals who are customer-focused and solution-oriented.
The company provides competitive salaries, additional benefits such as free accommodation for outstation candidates, one-way travel assistance, and an online interview process, making it accessible for candidates from different locations. With rotational weekly offs, employee-friendly benefits, and a globally recognized brand name, this role is a strong career option for candidates seeking long-term growth in customer support and back-office operations.
Highlights (Summary)
- Company Name: Teleperformance
- Job Title: Back Office Voice Process
- Location: Marathahalli, Bengaluru
- Industry: BPM / BPO
- Employment Type: Full Time, Permanent
- Language Requirement: Hindi
- Experience: Freshers & Experienced
- Salary: ₹23,000 – ₹26,000 per month
- Interview Mode: Online available
Eligibility Criteria
Candidates applying for the Teleperformance Back Office Voice Process role must meet the following criteria:
- Graduation is mandatory (any discipline)
- Minimum 1 year of experience preferred
- Freshers can also apply (salary as per fresher slab)
- Fluent in Hindi language
- Basic English understanding is an added advantage
- Willingness to work in rotational shifts
- Comfortable with a 6-day working schedule
Key Responsibilities
As a Back Office Voice Process Executive, your responsibilities will include:
- Handling inbound and outbound voice calls professionally
- Resolving customer queries related to services or processes
- Providing accurate information and maintaining service quality
- Managing back-office operations efficiently
- Updating records and documenting customer interactions
- Ensuring compliance with company policies and procedures
- Delivering a positive customer experience consistently
- Coordinating with internal teams when required
Skills Required
To succeed in this role, candidates should possess:
- Strong Hindi communication skills
- Clear verbal communication and listening ability
- Customer handling and query-solving skills
- Basic computer knowledge
- Ability to work under pressure
- Professional attitude and work ethics
- Typing speed of 30 WPM with 85% accuracy
- Willingness to learn and adapt
Salary & Benefits
Salary Structure:
- Experienced Candidates: ₹26,000 per month
- Freshers: ₹23,000 per month
Additional Benefits:
- 14 days free accommodation for outstation candidates
- One-way travel ticket provided
- Online interview facility
- Cafeteria and free meals
- Health insurance
- Office cab/shuttle service
- Office gym access
- Job and soft skill training
Selection Process
The Teleperformance selection process is simple and transparent:
- Versant Test – Level 4
- Typing Test – 30 WPM with 85% accuracy
- HR discussion
- Final offer and documentation
Application Process
Applying Online:
Interested candidates can apply by directly contacting the HR team.
Why Join Teleperformance Jobs?
Joining Teleperformance means becoming part of a globally respected organization known for delivering exceptional customer experiences. The company provides a stable work environment, structured training programs, and continuous learning opportunities that help employees grow professionally and personally.
Teleperformance values diversity, inclusion, and employee well-being. Whether you are a fresher starting your career or an experienced professional looking for growth, the company offers equal opportunities to succeed. Employees benefit from a supportive workplace culture, competitive compensation, and comprehensive benefits.
With operations across multiple countries, Teleperformance exposes employees to global processes, modern technologies, and industry best practices. The company’s focus on skill development, performance recognition, and internal promotions ensures long-term career stability.
If you are looking for a reliable organization that values your skills, supports your growth, and offers job security, Teleperformance is the right place to build your future.
About Teleperformance
Teleperformance is a world-leading business process outsourcing (BPO) company, delivering customer experience management and digital business solutions to some of the world’s most recognized brands. With operations in over 90 countries, Teleperformance employs hundreds of thousands of professionals globally.
The company specializes in customer care, technical support, back-office operations, content moderation, and digital transformation services. By combining human expertise with advanced technology, Teleperformance helps businesses improve customer satisfaction, operational efficiency, and brand loyalty.
Teleperformance is driven by innovation, operational excellence, and a people-first culture. The organization continuously invests in employee training, leadership development, and well-being initiatives. Its commitment to ethical business practices, data security, and inclusion has earned it global recognition and trust.
In India, Teleperformance is one of the largest employers in the BPM sector, offering diverse job opportunities across multiple cities. The company’s strong focus on career growth, learning, and employee engagement makes it a preferred employer for freshers and experienced professionals alike.
Conclusion
The Teleperformance Back Office Voice Process job in Bengaluru is an excellent opportunity for candidates seeking a stable and rewarding career in the BPO industry. With competitive salary packages, employee-friendly benefits, and a growth-oriented work culture, this role is ideal for both freshers and experienced professionals.
Teleperformance’s global presence, strong training programs, and commitment to employee development make it a reliable employer. If you have strong Hindi communication skills and a passion for customer service, this role can help you build a successful long-term career. Apply today and take the next step toward professional growth with Teleperformance.
FAQs – Teleperformance
Q1. Is this job suitable for freshers?
Ans. Yes, freshers are eligible with a salary of ₹23,000 per month.
Q2. Is Hindi mandatory for this role?
Ans. Yes, Hindi fluency is required.
Q3. Is an online interview available?
Ans. Yes, Teleperformance offers an online interview option.
Q4. Are outstation candidates supported?
Ans. Yes, free accommodation for 14 days and a one-way travel ticket are provided.
Q5. What is the work schedule?
Ans. 6 days working with 1 rotational weekly off.
Teleperformance Careers:- https://www.tp.com/en-in/locations/india/careers/
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