Firstsource Walk-in Drive: Hiring for International Customer Service roles. Candidates should possess excellent communication skills and a customer-focused attitude. Open to freshers and experienced individuals. Location: Bangalore. Date: 9th Dec Walk in with your updated resume. This is a great opportunity for career growth in a dynamic work environment. Competitive salary offered.

Job Description: Firstsource Walk-in Drive
Salary: 1-3.5 Lacs P.A.
Location: Bangalore
Company: Firstsource
Qualification: Any Graduate
Experience: 0 – 3 years

Interview Details:

Date & Time: 9th December – 10th December , 11.30 AM – 3.30 PM

Venue: Brigade Tech Garden, Kundalahalli, Brookfield. Dragon Fly building, 3rd-floor BUS STOP:- ACES LAYOUT. Bangalore – 560037

Contact – Kiran ( 9611652646 )

About Company:

Firstsource Solutions Limited is a global leader in commercial enterprise method control offerings, offering innovative, era-pushed solutions across industries such as healthcare, banking, economic offerings, telecommunications, and media. Founded in 2001 and based in Mumbai, India, Firstsource operates globally with a sturdy presence in India, the USA, the United Kingdom, and the Philippines. The organization focuses on enhancing client enjoyment, digital transformation, and value performance. Known for its worker-pleasant way of life, Firstsource emphasizes innovation, collaboration, and delivering excellence to its clients worldwide.

Firstsource Walk-in Drive Job Description:

Firstsource is engaging in a walk-in hiring drive for the role of International Customer Services Agent. This role includes addressing customer queries through smartphones, e-mail, and chat. As a customer service agent, you’ll play an essential function in improving patron revel via presenting green and personalized solutions to client issues. The task is primarily based in Bengaluru and gives a full-time, permanent opportunity in the BPO/Call Centre enterprise.

Responsibilities:

Customer Interaction:

Handle an excessive quantity of incoming smartphone calls, emails, and chats.
Respond directly to client inquiries from throughout India.

Issue Resolution:

Address court cases, study problems, and provide accurate solutions.
Offer options and make certain follow-united states for resolution within deadlines.

Outbound Communication: Initiate outbound calls and emails to reply to purchaser needs.

Escalation Management: Escalate unresolved problems to higher degrees as required.

Documentation: Accurately update purchaser interactions in case management systems and spreadsheets.

Communication: Use clear and expert English while interacting with customers over the phone, e-mail, or chat.

Teamwork: Collaborate with crew participants, interact in positive discussions, and work toward collective dreams.

Support Tasks: Perform extra obligations such as reconciling replica information, addressing unresolved complaints, and assisting the escalation table.

Adherence to Policies: Follow organization conversation approaches, pointers, and guidelines.

Customer Relationship: Maintain professionalism and empathy throughout patron interactions, ensuring respect and courtesy in all communications.

Skills Required:

Communication Skills:

Excellent verbal and written English communication.
Strong telephone, e-mail, and chat coping skills with lively listening talents.

Problem-Solving: Adept at resolving troubles efficaciously and imparting suitable solutions.

Professionalism:

Empathy, recognition, and courteous behavior are closer to customers.
High integrity in managing sensitive statistics and consumer interactions.

Team Collaboration: Ability to paint correctly in a group-orientated environment.

Technical Proficiency: Familiarity with case-control structures and fundamental computer skills.

Qualifications:

Educational Requirements:

Minimum qualification: Graduate or above.
Note: BE, BTech, MA, and MCom graduates are not eligible.

Experience: 0 to 2 years of experience in customer service.

Other Requirements:

Exceptional communication and interpersonal skills.
A problem-solving mindset and professional approach.

Benefits at Firstsource:

Career Growth Opportunities: Comprehensive schooling packages and career improvement paths for private and professional increase.

Employee-Centric Culture: A supportive painting environment with initiatives promoting work-life stability and employee well-being.

Competitive Compensation: Attractive profit programs and overall performance-based total incentives.

Global Exposure: Opportunities to work with global customers and numerous teams throughout industries, improving international experience and talents.

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