Genpact Mega WalkIn Drive For Freshers Voice Process job. Ideal candidates must have precise conversation competencies and an effective attitude. This is an exceptional opportunity for people trying to start their careers in dynamic surroundings. Walk in together with your updated resume and join a leading global corporation.

Job Title: Voice Process Executive (Freshers)
Salary: Not Disclosed by Recruiter
Location: Hyderabad
Company: Genpact
Qualifications: B.B.A/ B.M.S in Any Specialization
Experience: From 0 to 1 year(s) of experience
Job Type: Full-time

Interview Details:

Venue: Hyderabad

ABOUT GENPACT

Genpact is a global professional offerings company that offers business method outsourcing (BPO) and generation offerings to groups across numerous industries. Founded in 1997 as a commercial enterprise unit of General Electric, it became an independent employer in 2005. Headquartered in New York, Genpact operates in over 30 nations, serving clients in sectors like banking, insurance, healthcare, manufacturing, and era.

The enterprise specializes in digital transformation, supporting corporations to decorate their operations through automation, records analytics, and AI-pushed answers. Genpact combines deep industry information with advanced technology to enhance efficiency, lessen prices, and drive a boom for its clients. With a personnel of over one hundred,000 employees worldwide, Genpact has earned popularity for its innovation and commitment to turning in sustainable results. It gives various and inclusive painting ways of life, fostering professional growth and improvement for its employees.

Mega Walk-In Drive for Freshers – Voice Process (Job Description)

Job Summary:

As a Voice Process Executive, you may be responsible for interacting with clients over the cellular phone to deal with their inquiries, resolve issues, and offer help. This function calls for fantastic conversation abilties, a strong purchaser awareness, and the ability to work in a dynamic, rapid-paced environment.

Key Responsibilities:

Customer Interaction:

Handle inbound and/or outbound calls to assist clients with their queries or troubles.
Address client complaints, and troubles, and offer solutions in a well-timed and professional manner.
Ensure high tiers of customer pride and keep professionalism always.

Problem Resolution:

Diagnose consumer troubles and offer appropriate answers in a courteous and green way.
Escalate unresolved problems to better stages of the guide if required.

Product/Service Knowledge:

Maintain in-depth information on the enterprise’s merchandise, offerings, and policies to correctly reply to purchaser inquiries.
Stay up to date with any product modifications, provider updates, or enterprise news that may have an effect on consumer interactions.

Data Entry & Documentation:

Log customer interactions, issues, and resolutions as they should be inside the business agency’s CRM or ticketing device.
Update and maintain client facts according to enterprise agency recommendations.

Skills & Qualifications:

Educational Qualification:

Minimum: Graduation or equal (Any vicinity).
Freshers are pretty advocated to apply.

Communication Skills:

Excellent verbal and written communication talents in [Language(s)].
Ability to communicate honestly and hopefully with customers.

Customer-Centric Attitude:

A strong ardor for customer service and resolving troubles effectively.
Patience, empathy, and active listening abilities.

Problem-Solving Ability:

Ability to suppose rapid and troubleshoot issues as they arise.
Willingness to research new techniques and products.

Technical Skills:

Basic information about MS Office (Word, Excel) and familiarity with CRM tools is a plus.
Comfortable walking in a computer-based totally environment.

Why Join Us?

Career Growth: A smooth course for boom and improvement in the customer support or manipulation vicinity.
Training & Development: Comprehensive training packages that will help you enhance your abilities and enlarge your career.
Benefits: Attractive income package deal, performance incentives, fitness benefits, and other perks.

How to Apply

Interested candidates can stroll in with their updated resume and a passport-sized photograph to the said venue on the specified date. Please note, that applicants need to carry a valid ID proof and be organized for an interview process.