HCLTech Mega Walk-in Drive for freshers for the Voice/Blended Position. The role involves customer service, coping with inbound calls, resolving queries, and imparting answers throughout diverse structures. The position is open to applicants without prior experience, and graduation isn’t always required. Full-time positions are available in Noida, Ghaziabad, and Greater Noida. Salary info are undisclosed.

Role: Voice / Blended – Other
Location: Noida, Ghaziabad, Greater Noida
Company: HCL Technologies
Salary: Not Disclosed
Qualifications: Graduation Not Required
Experience: 0 Years
Job Type: Full Time

HCLTech Mega Walk-in Drive Interview Details:

Dates: November 18–22, 2024.

Time: 11:00 AM to 4:00 PM.

Location: HCL Technologies, A-8 & nine, Sector 60, Noida, Uttar Pradesh 201301.

Contact:

Shivangi Sharma

Phone: 9717105994

Email: shivangi.Sh@hcltech.Com

Work Location:

Office: Noida Sector 126.

Transport: 2-way cab offerings are provided.

About HCLTech:

HCLTech is a leading global technology organization with 218,000+ employees all through 59 international places. It has a specialty in digital transformation, engineering, cloud, and AI services, catering to industries like financial services, healthcare, telecom, and retail. With a $13.7 billion income (as of September 2024), it emphasizes innovation, diversity, and worker increase, fostering a human beings-first lifestyle for impactful answers.

HCLTech Mega Walk-in Drive Job Description:

HCLTech is hiring freshers for the position of Customer Care Representative in a US/UK voice technique. The function includes dealing with inbound queries, presenting first-name resolutions, and ensuring purchaser satisfaction. Candidates with robust conversation abilities, empathy, and a customer-centric approach are fine. Open to graduates/undergraduates, besides for B.Tech, M.Tech, BCA, and MCA. Work vicinity: Noida, with cab centers supplied.

Job Responsibilities:

Handle inbound purchaser queries as in step with call drift.
Adhere to gadget guidelines for superior carrier pleasant.
Escalate troubles as vital for unresolved queries.
Ensure first-name choice for queries.
Maintain adherence to break schedules and operational norms.
Engage in motivational sports and practice feedback from tracking sessions.
Update logs like escalation logs and grievance trackers.
Maintain records protection and confidentiality.

Required Skills:

Excellent verbal and written verbal exchange.
Professional cellular telephone etiquette.
Empathetic and customer support-oriented.

Eligibility Criteria:

Open to graduates and undergraduates.
Not eligible: Regular students, Law graduates, B.Tech, M.Tech, BCA, and MCA graduates.
Experience: Freshers desired information in UK/US inbound calling, preferably in the banking location.

Desired Candidate Profile:

Strong conversation and interpersonal competencies.
Ability to resolve consumer troubles empathetically.
Freshers with an ardor for customer support.

HCLTech Mega Walk-in Drive Benefits:

Global Exposure: Work in a US/UK voice manner, enhancing global customer interaction abilties.
Training Opportunities: Gain enterprise-unique education for customer service.
Transport Support: Two-manner cab services are supplied for personnel.
Career Growth: Opportunity to broaden within HCLTech, a global chief in IT offerings.
Permanent Role: Secure a complete-time, everlasting position.
Professional Development: Develop verbal exchange, problem-solving, and patron control talents.
Supportive Work Culture: Work in collaborative and worker-targeted surroundings.