Infosys Walk in Drive for the role of Customer Service Advisor (International Voice Process) in Bengaluru, Karnataka. This Full-time, permanent Position requires applicants with 1-4 years of experience and a graduate degree. The role includes handling worldwide customer service inquiries, providing efficient solutions, and ensuring patron delight. Candidates should have high-quality communique skills, trouble-solving skills, and a customer-centric method. It’s a terrific opportunity to work with a worldwide leader in commercial enterprise manner control.

Role: Customer Service Advisor (International Voice Process)
Location: Bengaluru, Karnataka
Company: Infosys BPM
Salary: ₹2.5-3.75 Lacs P.A
Qualifications: Any Graduate
Experience Required: 1 – 4 years
Job Type: Full-time, Permanent

Infosys Walk in Drive Details:

Date: 13th November

Time: 10:00 AM – 1:30 PM

Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross one hundred Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoora Convention Centre

Company Overview:

Infosys BPM is a worldwide leader in company manner control, supplying end-to-end transformative services throughout industries. It focuses on decreasing expenses, enhancing process efficiency, and delivering advanced client experience by leveraging modern technologies and non-preventive technique reengineering. Infosys BPM operates with a customer-first approach, ensuring the finest solutions through productivity improvements and automation.

Job Description:

Role: The Customer Service Advisor is the primary point of contact for inner and out of doors clients, up-customers, companions, and vendors. The role involves dealing with inbound and outbound requests through chat, phone, and email, ensuring excessive stages of purchaser satisfaction.

Responsibilities:

Handle inbound client inquiries through chat, cellular phone, and e-mail in a 24/7 surroundings.
Adhere to established Service Level Agreements (SLA) and Key Performance Indicators (KPI).
Provide trouble-solving answers, diagnosing problems based on predefined expertise bases.
Offer product information, offer a reason behind functions, blessings, and technical specs.
Resolve problems with quick compliance with up movements and maintain minimum backlogs.
Contribute to the expertise control machine using updating hints and strategies.

Competencies and Skills:

Customer Service Skills: Excellent conversation (verbal and written), expert interaction with clients, problem-fixing, and battle choice abilties.
Technical Skills: Ability to perform initial technical troubleshooting and supply a reason for technical information.
Adaptability: Flexible to paintings in a converting environment, in particular in US industrial corporation zones.
Teamwork: Ability to work efficaciously within a crew and collaborate throughout features.
Organizational Skills: Strong organizational skills, the capability to prioritize tasks, and manipulate time correctly.
Experience: Minimum 1 year to 4 years in customer service roles, preferably in global voice strategies.

Shift Details:

Shifts are rotational, mainly at some stage in US industrial organization hours.
Work from Office (WFO) with rotational week-offs.

Eligibility:

Education: Any graduate.
Experience: 1 – 4 years in customer service, ideally in a global voice technique.

CTC: ₹2.Five LPA – ₹3.75 LPA (based on experience) + Incentives (as much as ₹5,000/month) + Shift Allowance (₹3,000 – ₹5,000)

Benefits at Infosys BPM:

Competitive Salary: ₹2.5LPA – ₹3.7 5 LPA (based totally on experience)
Incentives: Up to ₹5,000 in step with month
Shift Allowance: ₹3,000 – ₹5,000
Health Insurance: Coverage for personnel
Cab Facility: Transport supplied
Work Environment: 24/7 rotational shifts, generally in the course of US organization hours
Career Growth: Opportunities for expertise improvement and development
Job Stability: Full-time, everlasting function with a reputed enterprise
Team Collaboration: Work in a supportive, collaborative group environment
Learning Opportunities: Gain publicity for international customer support methods