Sutherland Freshers Walk in Drive: Sutherland is conducting a direct walk-in interview for Customer Support roles, both Voice and Non-Voice. Freshers and experienced candidates are welcome. Strong communication skills and a customer-focused attitude are required.

Job Description: Sutherland Freshers Walk in Drive
Salary: Not Disclosed
Location: Chennai
Company: Sutherland
Qualification: Any Graduate
Experience: 0-4 years

About Company:

Sutherland is an international enterprise manner transformation organization, helping organizations achieve non-linear boom through splendid purchaser stories. Established in 1986, it specializes in digital transformation, automation, and innovation across industries along with healthcare, banking, e-commerce, and era. With a presence in over 20 nations, Sutherland employs current generation, analytics, and human ingenuity to power operational excellence. The agency’s services encompass customer support, IT services, back-workplace operations, and consulting. Sutherland is devoted to handing over measurable results and seamless reviews for clients and their clients.

Sutherland Freshers Walk in Drive Job Description;

Sutherland is hiring for Voice and Non-Voice Customer Support roles. The function includes helping clients through cellphone (Voice) or e-mail (Non-Voice), resolving queries, and ensuring satisfaction. Ideal applicants need to have excellent verbal exchange talents, both verbal and written. Freshers and experienced applicants are welcome. Immediate joiners favored.

Role and Responsibilities:

Voice Process Responsibilities:

Interact with global customers over the smartphone, assisting them with their queries, providing product records, and providing troubleshooting help.
Deliver exceptional customer service by ensuring effective verbal exchange and backbone of purchaser problems.
Process orders, returns, and exchanges while maintaining a high level of purchaser pride.

Non-Voice (Email) Process Responsibilities:

Handle consumer inquiries and aid requests through electronic mail, ensuring set-off, clean, and professional communique.
Assist with troubleshooting, product statistics, and different purchaser problems, all whilst retaining an excessive degree of accuracy in written conversation.
Ensure that all e-mail queries are resolved in a well-timed way, following organization recommendations and methods.

Skills Required:

Excellent Communication Skills: Clear and powerful verbal and written conversation is important. Ability to speak expectantly and professionally in English with global customers.

Grammatical Accuracy: Candidates ought to have terrific written talents with a sturdy grasp of English grammar for e-mail communication.

Problem Solving: Ability to analyze patron troubles quickly and locate appropriate answers.

Time Management: Ability to deal with more than one query straight away at the same time as making sure well-timed and effective responses.

Customer-Centric Attitude: A positive and proactive technique to customer service, aiming to resolve troubles with empathy and professionalism.

Adaptability: Willingness to paintings in rotational shifts, including weekends, to house global consumer needs.

Qualification & Experience:

Educational Qualification:

Minimum qualification of +2 / Diploma (3 years) or any graduate (any stream).
No backlogs at the time of application.

Experience:

Both fresher and experienced candidates are encouraged to apply.
For experienced candidates, 0 to 3 years of relevant experience in the BPO sector or customer support role is preferred.
Immediate joiners are highly preferred.

Location Preferences:

Candidates must be based in Chennai or within a 30 KM radius of Perungalathur, as the position requires physical presence at the office.

Interview Details:

Date & Time: 10th December – 16th December , 11.00 AM – 2.00 PM

Venue: Sutherland A1, Ground floor Gateway Office Park, Perungalathur, Chennai Landmark opposite to Railway station.

Contact – Divya ( 9384663108 )