Sutherland Walk-in interview Chat Process (Customer Service) roles at their Airoli area in Navi Mumbai. The enterprise is seeking to onboard individuals who are snug operating in rotational shifts, along with nighttime shifts, for a non-voice technique. Sutherland recognized for its patron-centric virtual transformation services, has been an international chief in handing over extremely good purchaser and employee stories through era-driven solutions.

Role: Chat Process
Location: Thane, Navi Mumbai
Company: Sutherland
Salary: ₹2.5-3 Lacs P.A
Qualifications: Any Graduate or Postgraduate
Experience: 0 – 1 years
Employment Type: Full Time, Permanent

Job Description:

Sutherland is hiring freshers for their Chat Process (Customer Service) role in Airoli, Navi Mumbai. The position includes coping with client queries through chat, resolving problems, and reaching overall performance metrics. Candidates should possess correct English communication competencies, be comfortable with rotational shifts (which include night shifts), and feature basic Microsoft Office talent. Perks include incentives, medical insurance, a cab facility, and a tour allowance. Immediate joiners from unique locations in Mumbai are favored. Freshers are welcome to use.

Job Details:

29 September, 1.30 PM – 5.00 PM

5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708

Contact – HR Vaishnavi Kirad ( 8550915764 )

Company Overview:

Sutherland is a properly installed worldwide participant in the BPO industry, with over 35 years of revel in handing over client-centered solutions. The organization focuses on leveraging cutting-edge technology together with AI, analytics, and automation to create human-targeted virtual reports. With a sturdy global presence and a commitment to operational excellence, Sutherland has turned out to be a dependent-on partner for companies looking to decorate their consumer interactions. The organization prides itself on its inclusive and collaborative subculture, fostering crew surroundings that help each personal and professional growth.

Key Responsibilities:

Handle incoming client queries and issues through chat in an expert and green manner.
Resolve customer issues by way of providing accurate information and help.
Work in a team environment to achieve the organization’s key metrics and performance desires.
Adapt to a quick-paced, changing environment while retaining a nice mindset.
Display proficiency in simple Microsoft Office applications including Outlook, Word, and Excel.
Achieve and hold excessive levels of productivity and accuracy in customer support interactions.

Preferred Candidate Profile:

Candidates have to possess strong English verbal exchange talents, each written and verbal, to handle customer queries efficiently.
Freshers are welcome to use, supplied they’ve exact communique competencies and the capacity to paint in a dynamic environment.
Applicants have to be bendy and open to running in a 24/7 rotational shift, which includes night time shifts.
Basic laptop talent, mainly in Microsoft Office packages, is critical.
Candidates must demonstrate the capability to work collaboratively inside a team and gain high overall performance standards.