- Job Title: Customer Support Executive
- Company: Tech Mahindra
- Degree: Any Graduate Can Apply
- Salary: Rs 20,000 – 30,000/- PM
- Location: Work From Home
- Experience: Freshers/Experienced Both Eligible
About Us: Tech Mahindra
Tech Mahindra, a leading organization of virtual transformation, consulting, and company re-engineering offerings, is devoted to handing over modern solutions and offerings to clients international.
With a presence in over 90 international locations and a team of workers of over one hundred twenty five,000 specialists, Tech Mahindra is at the vanguard of era and commercial organization innovation. We pleasure ourselves on our various and inclusive culture that fosters growth and excellence.
Job Summary:
As a Customer Support Executive at Tech Mahindra, you may be the primary aspect of contact for our clients, providing super service and useful resource.
You is probably chargeable for addressing customer inquiries, resolving problems, and making sure a excessive degree of consumer pleasure. Your position will involve walking cautiously with other team individuals and departments to supply seamless and efficient solutions.
Key Responsibilities:
1. Customer Interaction:
- Handle inbound and outbound purchaser calls in a professional and courteous manner.
- Respond to consumer inquiries through telephone, e mail, chat, and social media channels.
- Provide correct and nicely timed facts concerning products, services, and policies.
2. Issue Resolution:
- Diagnose and remedy technical and non-technical problems related to products and services.
- Escalate complex troubles to higher-degree assist groups even as essential.
- Follow up with customers to make sure resolution and delight.
3. Customer Relationship Management:
- Build and keep sturdy relationships with clients.
- Keep distinctive data of client interactions, transactions, and comments.
- Utilize CRM equipment to govern and track client cases and interactions.
4. Process Improvement:
- Identify possibilities for enhancing customer service processes and propose enhancements.
- Participate in training durations and group meetings to live updated on products and services.
- Contribute to the development of first-rate practices for customer support.
5. Compliance and Documentation:
- Adhere to employer suggestions, methods, and compliance guidelines.
- Maintain confidentiality and protection of client statistics.
Skills and Qualifications:
1. Education:
- A excessive school degree or same is needed. A bachelor’s diploma in a associated subject is favored.
2. Experience:
- Previous revel in in a customer support or call center role is in particular relevant.
- Experience with CRM software software and help gear is a bonus.
3. Technical Skills:
- Proficiency inside the use of laptop systems and numerous software program packages.
- Basic statistics of technical guide strategies and troubleshooting techniques.
4. Soft Skills:
- Excellent communication skills, each verbal and written.
- Strong problem-solving competencies and interest to detail.
- Ability to cope with worrying conditions and hard customers with staying electricity and professionalism.
5. Language Skills:
- Proficiency in English is required.
- Additional language skills may be beneficial relying on the region and consumer base.
Why Join Tech Mahindra?
- Career Growth: Opportunities for non-stop mastering and career improvement inside a global organization.
- Inclusive Culture: A numerous and inclusive place of business that values and respects all personnel.
- Competitive Benefits: Comprehensive benefits bundle which include medical health insurance, retirement plans, and employee fitness packages.
- Innovative Environment: Be part of a dynamic group the usage of digital transformation and innovation.
How To Apply:
Interested applicants are invited to apply via the Tech Mahindra profession portal. Please submit your resume at the side of a cover letter outlining your relevant experience and why you’re a brilliant fit for this position.
Equal Opportunity Employer:
Tech Mahindra is an same possibility enterprise. We have a good time range and are dedicated to developing an inclusive environment for all employees.
Join us at Tech Mahindra and be a part of a team this is creating a distinction inside the international of era and customer support. Apply now to embark on an exciting profession journey with us!
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