Tech Mahindra is hiring for a Walk In Technical Support Voice Process. Freshers and skilled candidates are welcome. Applicants ought to very own splendid conversation abilties and a hassle-fixing mindset. The function entails troubleshooting technical issues and providing exquisite customer service.

Role: Technical Support Voice Process
Salary: Rs 2.25-4.25 Lacs P.A.
Location: Hyderabad
Company: Tech Mahindra
Qualifications: Graduation Not Required
Experience Level: 1 – 3 years Freshers/Experienced
Employment Type: Full-time
Type: Walk-In Interview

Walk-In Details:

Date and Time: 19th November – 24 November, 10.30 AM – 2.00 PM

Venue: Bahadurpally, Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village District – Ranga Reddy, Hyderabad, Telangana 500043

Contact – Mangam Sannidhya

ABOUT TECH MAHINDRA

Tech Mahindra is a number one employer of virtual transformation, consulting, and business commercial enterprise corporation re-engineering offerings. Part of the Mahindra Group, it has turned out to be based in 1986 and has grown to emerge as a worldwide participant in IT services and solutions. Headquartered in Pune, India, the business enterprise operates in over ninety global locations, serving numerous industries together with telecommunications, healthcare, manufacturing, retail, and monetary services.

With a strong recognition of innovation, Tech Mahindra makes a specialty of rising generation which includes synthetic intelligence, blockchain, cybersecurity, and cloud computing. It is devoted to delivering patron-centric solutions and empowering corporations to gain virtual fulfillment.

Tech Mahindra emphasizes sustainability and social obligation, aligning with the United Nations’ Sustainable Development Goals. Known for its worker-exceptional way of life, it has received a couple of accolades as a top organization globally.

Walk-In Technical Support Voice Process: Job Overview

Job Summary:

The Technical Support Voice Process function is designed for folks who excel in supplying top-notch technical assistance to customers through voice-based total conversation. You will deal with patron queries, troubleshoot technical issues, and ensure client pleasure with the useful resource of resolving worries directly and effectively.

Key Responsibilities:

Customer Interaction:

Respond to inbound calls and assist customers with technical queries or issues.
Deliver accurate and clean records approximately product abilties, capability, and troubleshooting techniques.

Troubleshooting:

Analyze customer-pronounced problems and provide step-by-step answers.
Collaborate with technical companies for complex troubles that require escalation.

Documentation:

Maintain distinctive statistics of interactions, troubleshooting steps, and resolutions inside the CRM gadget.
Ensure the right documentation for follow-up instances or unresolved problems.

Customer Satisfaction:

Handle calls with electricity, empathy, and professionalism.
Aim to benefit high first-call choice (FCR) prices and hold nice metrics.

Team Collaboration:

Work cautiously with institution contributors and supervisors to satisfy manner goals.
Share comments and insights to enhance the overall assist manner.

Skills and Qualifications:

Educational Background: Minimum of an excessive faculty diploma or equal; Bachelor’s degree preferred.
Technical Knowledge: Basic know-how of laptop structures, software program applications, and hardware.
Communication Skills: Excellent verbal conversation in English (extra languages are a plus).
Problem-solving: Strong analytical and troubleshooting skills.
Customer Service: Experience in a client-facing function is fantastic.
Adaptability: Ability to paint in a short-paced, dynamic environment.

Perks and Benefits:

Competitive earnings and average overall performance incentives.
Health insurance and other employee benefits.
Paid training programs to enhance technical and communication skills.
Opportunity for career increase inside the organization.
Collaborative and inclusive work surroundings.

Why Join Us?

Be part of a dynamic and innovative group targeted at patron satisfaction.
Gain publicity for enterprise-essential tools and technology.
Develop essential capabilities in purchaser interaction and technical hassle-fixing.