Capgemini Hiring Enterprise Service Management | Apply Right Now

Enterprise Service Management (ESM) extends IT service management (ITSM) principles across an organization to improve efficiency and service delivery in various departments like HR, finance, and facilities. It entails automating workflows, standardizing processes, and enhancing communique via a unified platform. ESM allows seamless collaboration, reduces operational prices, and improves worker and purchaser stories ensuring constant service throughout all enterprise features.

• Position: Enterprise Service Management
• Company: Capgemini
• Location: Mumbai, Pune, Bengaluru
• Employment Type: Full Time, Permanent
• Qualification: Graduate

About Company:

Capgemini is an international leader in consulting, generation services, and digital transformation, established in Paris, France. Established in 1967, it operates in over 50 nations, supplying a huge range of services, which include IT consulting, software development, and commercial enterprise manner outsourcing. Capgemini is thought for its robust knowledge in cloud computing, AI, cybersecurity, and virtual customer revel. The enterprise serves diverse industries such as monetary offerings, manufacturing, and public regions, using innovation and sustainable boom for its clients.

Job Description:

The Enterprise Service Management (ESM) function at Capgemini, targeted at professionals with 6-9 years of experience, is a pivotal position that integrates numerous elements of IT carrier management within the employer. This function is to be had in essential Indian cities, such as Mumbai, Pune, and Bengaluru, and is crucial for dealing with and improving IT provider techniques, making sure of alignment with organizational dreams, and using continuous improvement.

Key Responsibilities:

End-to-End Process Consulting: The role entails executing complete method consulting tasks based totally on recognized frameworks inclusive of ITIL V3/V4, ISO 20000, and CMMI SVC. This includes strategizing, designing offerings, and handling transitions and modifications.

Process Assessments and Improvement: Conducting thorough method checks is crucial, wherein the candidate is responsible for making ready-hole evaluation reviews and setting up process improvement roadmaps.

Service Improvement Programs: A tremendous part of the position is driving Continuous Service Improvement (CSI) programs. The candidate will hire numerous strategies and strategies to enhance carrier fine, efficiency, and effectiveness, making sure that services are constantly evolving to fulfill commercial enterprise needs.

Measurement Framework and SLA KPIs: Defining dimension frameworks for Service Level Agreements (SLA) and Key Performance Indicators (KPIs) is some other essential issue of this role.

Client and Stakeholder Engagement: The role requires well-timed reporting of challenge statuses to customers and stakeholders, making sure of transparency and responsibility. Ownership of patron engagements is important, with a focus on handing over exceptional consequences and maintaining sturdy purchaser relationships.

Training and Development: The candidate is likewise accountable for conducting ITIL training packages at numerous stages in the corporation. This consists of active involvement in the improvement and maintenance of training substances, ensuring that the organization’s knowledge base is strong and up-to-date.

Skills Required For Enterprise Service Management:

Primary Skills:

• Experience in defining and implementing ITIL processes.
• Proven experience in end-to-end consulting, including service design, gap analysis, and process implementation.
• Knowledge of application and infrastructure maintenance lifecycle and transition.

Secondary Skills:

• Direct experience working with clients.
• Strong communication, interpersonal, and presentation skills.

Benefits at Capgemini:

Health and Wellness: Capgemini affords sizable health insurance, such as medical, dental, and vision coverage, on the side of health programs and mental fitness help.

Work-Life Balance: Flexible painting arrangements, far-flung work options, and beneficiant paid time without work assist personnel keep healthy work lifestyles stable.

Career Development: The employer invests in non-stop studying to get the right of entry to schooling applications, certifications, and mentorship, fostering professional advancement.

Financial Security: Capgemini gives competitive salaries, retirement plans, performance bonuses, and worker inventory buy plans, ensuring lengthy-term monetary stability.

Click Here To Apply Online

Other Jobs:

Kotak Mahindra Bank Walk-In-Interview | 0-3 yrs

Indigo Exciting Walk-In Opportunity For Freshers

Discover Teleperformance Work From Home Jobs 

Explore American Express Jobs in Gurugram