- Job Title: Case Manager System
- Company: Concentrix
- Degree: 12th pass/Any Graduate Can Apply
- Salary: Rs 20,000 – 45,000/- PM
- Location: Hybrid
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Concentrix is a globally diagnosed chief in customer experience solutions. With a presence in over 40 global locations and a large body of workers, we strive to deliver current answers that stress purchaser pride and company boom.
At Concentrix, we charge collaboration, excellence, and a dedication to handing over first-rate carriers to our customers and their clients.
Job Overview: Case Manager System
Concentrix is in search of a professional and prompted person to sign up for our organization as a Case Manager System Administrator. In this function, you may be chargeable for the control, upkeep, and optimization of our case-control machine.
The best candidate can have a sturdy heritage in system administration, a keen eye for elements, and an ardor for turning in outcomes in a quick-paced environment.
Key Responsibilities:
- System Administration: Manage and keep the case and manipulate the device to ensure certain best universal performance and functionality. This consists of acting on recurring device preservation, troubleshooting troubles, and enforcing device enhancements and upgrades.
- User Support: Provide technical resources to surrender customers of the case control system. Troubleshoot user problems, and solution questions, and offer guidance on machine functionality and great practices.
- System Customization: Customize the case-control tool to fulfill the particular desires and necessities of our customers. This also can include configuring workflows, designing custom forms, and growing reports to guide business enterprise processes.
- Data Management: Oversee the integrity and safety of records within the case management tool. Implement facts governance tips and strategies to ensure compliance with regulatory requirements and excellent practices.
- Training and Documentation: Develop training materials and behavior education durations for surrender users of the case manipulation system. Create documentation collectively with customer guides and FAQs to manual ongoing device usage and adoption.
- System Integration: Collaborate with other groups and departments to integrate the case management system with different commercial enterprise employer structures and programs. Ensure seamless statistics go with the flow and interoperability between systems to assist enterprise operations.
- Performance Monitoring and Reporting: Monitor the tool’s usual performance and utilization metrics to perceive possibilities for optimization and improvement. Generate critiques and dashboards to tune key average overall performance signs and symptoms and offer insights into machine usage and effectiveness.
- Vendor Management: Serve due to the fact the number one factor of touch for supplier assistance is associated with the case-control device. Coordinate with providers to address technical problems, implement software program updates, and enhance vital problems as needed.
Qualifications and Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related situation.
- 1+ years of revel in gadget control, ideally with experience in case-control structures.
- Proficiency in device configuration and customization, including enjoy with workflow design, shape advent, and document technology.
- Strong analytical and trouble-solving skills, with the capacity to troubleshoot technical problems and put in force powerful solutions.
- Excellent communication and interpersonal abilities, with the potential to interact professionally with surrender-users and stakeholders in any respect degree of the enterprise.
- Familiarity with statistics control ideas and incredible practices, together with experience with facts governance and regulatory compliance.
- Experience with tool integration and API integration is a plus.
- Relevant certifications which include Salesforce Administrator or ServiceNow Administrator are favored but no longer required.
How To Apply:
If you are an inspired and detail-orientated character with a passion for the era and a preference to make an awesome effect, we inspire you to apply for the Case Manager System Administrator role at Concentrix.
Join our team and turn out to be part of a dynamic and collaborative painting surroundings wherein your abilities and contributions are valued and identified. Apply nowadays and take the next step in your profession with Concentrix!
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