- Cisco Hiring Network Escalation Engineer
- Job Title: Network Escalation Engineer
- Company: Cisco
- Degree: Any Graduate Can Apply
- Salary: INR 3-8/-LPA
- Location: India
- Experience: Freshers Can Apply
Company Overview
Cisco is one of the world’s leading technology companies, providing Internet, enterprise networks, cloud infrastructure, and cybersecurity solutions around the world. With a strong focus on innovation and customer success, Cisco supports organisations of all sizes in building secure, scalable, and intelligent digital systems. Working at Cisco means being part of a culture that values learning, collaboration, diversity, and cutting-edge technology. The company provides a platform for engineers to solve real-world network challenges while contributing to next-generation technological advancements.
Job Description: Cisco Hiring Network Escalation Engineer
Cisco is hiring network escalation engineers who can troubleshoot complex network issues, support mission-critical systems, and resolve escalations raised by enterprise customers and internal teams. This role is ideal for people who enjoy deep technical problem-solving, working on high-impact matters, and ensuring network stability at scale.
As a Network Escalation Engineer, you will be responsible for analyzing problems in enterprise networks, routers, firewalls, switches, cloud-based systems, and security platforms. You will collaborate with engineering, product development and global support teams to investigate root causes and deliver quick, reliable and accurate solutions. You’ll also get hands-on experience with Cisco’s latest technologies, including SD-WAN, Nexus switches, UCS, wireless networks, and cybersecurity products.
This role requires strong networking fundamentals, the ability to handle pressure and a passion for solving problems impacting customers around the world.
Key Responsibilities
- Handle high-priority network escalations and resolve complex issues in switching, routing, security or data centre environments.
- Analyse the root cause, identify patterns and suggest permanent solutions to prevent recurrence.
- Work closely with TAC engineers, engineering teams, and product developers to resolve platform defects and performance issues.
- Analyse logs, debug data, and packet captures to isolate and troubleshoot problems.
- Guide customers on best practices, configuration optimisation, and network stability.
- Document solutions, create knowledge-based articles and support process improvements.
- Provide mentoring and technical guidance to junior engineers as required.
- Stay up to date with Cisco certifications, new technologies, and industry trends.
Eligibility / Criteria
| Category | Requirements |
|---|---|
| Education | B.E/B.Tech/M.Tech in Computer Science, Electronics, IT, Networking, or related fields. |
| Experience | 0–3+ years in network support, escalation engineering, or troubleshooting roles. |
| Technical Skills | Strong knowledge of routing & switching, TCP/IP, BGP, OSPF, VLANs, firewalls, and load balancers. |
| Certifications | CCNA required; CCNP/CCIE is a strong advantage. |
| Tools Knowledge | Experience with Wireshark, packet-capture tools, the CLI, and monitoring tools. |
| Soft Skills | Excellent communication, customer handling skills, analytical thinking, and ability to work under pressure. |
salary and benefits
- Competitive salary based on skills and experience.
- Health insurance, wellness programs and employee assistance benefits.
- Learning support for certifications like CCNP and CCIE.
- Hybrid working flexibility based on business needs.
- Career growth opportunities in global support, engineering and architecture teams.
- Paid vacation, parental leave, and employee-centred work environments.
interview process
- online application screening
- Technical Evaluation/Networking Testing
- Technical Interview (2-3 Rounds) – Routing, Switching, Troubleshooting Scenarios
- Managerial and Human Resources Discussion
- Offers and Onboarding
documents to carry
- updated resume
- government ID proof
- educational certificate
- Experience letter (if applicable)
- passport-size photo
How to apply
Candidates can apply through the official Cisco Careers page by searching for “Network Escalation Engineer” roles by location. Upload your resume, complete the application form and track your status through the portal.
FAQ
1. Who can apply for this post?
Fresh professionals with strong networking skills can apply.
2. Are certifications mandatory?
CCNA is required; CCNP or CCIE increases your chances significantly.
3. Is this a customer-facing job?
Yes, this includes communication with global enterprise customers.
4. What technologies will I work with?
Routing, Switching, Firewall, Wireless, SD-WAN, and Cisco Data Centre Platform.
5. What training is provided?
Yes, Cisco provides ongoing technical and professional training.
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