- Cisco Hiring Network Escalation Engineer Jobs
- Post Name: Network Escalation Engineer
- Company: Cisco
- Degree: B.E/B.Tech/M.E/M.Tech (Computer Science/IT/Electronics/Networking)
- Salary: ₹10 LPA – ₹22 LPA (depending on experience)
- Location: Bengaluru/Hyderabad/Pune/Chennai
- Experience: 3-8 years
Company Overview
Cisco is a global leader in networking, cybersecurity, and IT infrastructure solutions. Founded in 1984, Cisco has played a major role in shaping the modern Internet by developing technologies that connect people, devices, and systems around the world.
The company offers a wide range of products and services, including networking hardware, cloud solutions, cybersecurity platforms, collaboration tools, and enterprise software. Cisco’s technologies power massive data centers, telecommunications networks, corporate infrastructure, and cloud platforms used by organizations around the world.
Cisco focuses on innovation, security, and digital transformation, helping businesses modernize their networks and adopt advanced technologies such as artificial intelligence, automation, and software-defined networking. The company invests heavily in research and development to deliver cutting-edge solutions that improve connectivity and digital experiences.
With offices in more than 100 countries, Cisco employs thousands of engineers, developers, and technology professionals. The company offers strong career development opportunities, learning programs, and the chance to work on global technology projects that impact millions of users.
Job Description: Cisco Hiring Network Escalation Engine
Cisco is hiring experienced professionals for the role of Network Escalation Engineer. The selected candidate will be responsible for handling complex technical issues that are escalated from frontline support teams and ensuring that network issues are resolved efficiently.
As a Network Escalation Engineer, you will work with enterprise customers, internal engineering teams, and support staff to diagnose and resolve advanced networking issues. The role requires in-depth technical knowledge of networking protocols, troubleshooting techniques, and network infrastructure management.
You will analyze network events, identify root causes, and implement solutions that restore system functionality. This position involves troubleshooting routing, switching, and connectivity issues in large-scale enterprise networks.
This role provides an excellent opportunity for networking professionals who want to work with cutting-edge technologies and support large-scale enterprise networking environments.
Key Responsibilities
- Troubleshoot complex network issues received from support teams
- Analyze network logs and system data to identify root causes
- Solve routing, switching, and connectivity issues
- Collaborate with internal engineering teams to investigate technical issues
- Provide technical guidance to support engineers and operations teams
- Document Troubleshooting Procedures and Solutions
- Monitor network performance and recommend improvements
- Participate in incident response and network recovery processes
- Contribute to knowledge base articles and technical documentation
- Ensure timely resolution of critical network incidents
- Support the continuous improvement of technical support processes
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | B.E/B.Tech/M.E/M.Tech in Computer Science, IT, Electronics, or Networking |
| Experience | 3–8 years of experience in networking or technical support |
| Networking Skills | Strong knowledge of routing and switching technologies |
| Protocols Knowledge | Understanding of TCP/IP, BGP, OSPF, VLAN, and DNS |
| Tools | Experience with network monitoring and troubleshooting tools |
| Operating Systems | Knowledge of Linux and networking platforms |
| Analytical Skills | Ability to diagnose complex network issues |
| Communication Skills | Strong verbal and written communication |
| Customer Support | Experience handling enterprise customer escalations |
| Certifications | Cisco certifications, such as CCNA or CCNP, are preferred |
essential skills
- Strong knowledge of networking concepts and protocols
- Advanced troubleshooting and problem-solving capabilities
- Experience working with enterprise networking infrastructure
- Knowledge of Cisco networking equipment and technologies
- Familiarity with network monitoring and diagnostic tools
- Ability to work under pressure and resolve serious incidents.
- Strong documentation and reporting skills
- Collaboration with cross-functional technical teams
- Ability to advise and guide support engineers
- Adaptability to new technologies and networking platforms
salary and benefits
- Competitive salary package (₹10 LPA – ₹22 LPA)
- Performance-Based Incentives and Bonuses
- Health Insurance and Wellness Programs
- Provident Fund and Retirement Benefits
- Paid Holidays and Vacation Leave
- Technical Training and Certification Assistance
- Career growth opportunities in networking and cloud infrastructure
- Exposure to global enterprise networking environments
interview process
- online application
- Resume Shortlisting
- technical evaluation
- Technical Interview (Networking Concepts & Troubleshooting)
- managerial phase
- Human Resources Discussion and Proposal Letter
Required Documents
- updated resume
- educational certificate
- government ID proof
- Experience Certificate (if applicable)
- latest salary slips
- passport-size photo
How to apply
Interested candidates can apply through the official Cisco Careers website by searching “Network Escalation Engineer” in the job listing section. Submit your updated resume highlighting your networking experience, troubleshooting skills, and knowledge of enterprise network technologies.
Candidates can also apply through professional networking platforms and job portals. Early application is recommended as job opportunities may close after the required number of candidates are shortlisted.
FAQ
1. Is prior networking experience necessary?
Yes, candidates with experience in networking and troubleshooting will be given preference.
2. Are Cisco Certifications Required?
Certifications such as CCNA or CCNP are preferred but not always required.
3. What networking protocols should candidates know?
Typically, TCP/IP, BGP, OSPF, WLAN, and DNS are required.
4. Is this remote work?
The mode of work depends on business requirements and location.
5. What technologies are commonly used in this role?
Enterprise networking tools, monitoring tools, and network management platforms.
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