Client Success Analyst Job at S&P Global | New Vacancy 2024

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Client Success Analyst Job at S&P Global:-

A Client Success Analyst ensures customer satisfaction and retention with the aid of reading desires, resolving issues, and supplying solutions. Responsibilities encompass dealing with relationships, monitoring overall performance metrics, and providing insights to optimize purchaser experience. Requires strong communication, trouble-fixing competencies, and the potential to collaborate across groups to ensure patron success and commercial enterprise growth.

Job Role: Client Success Analyst

Salary: ₹3.0 Lakhs to ₹11.7 Lakhs per year

Location: Gurugram, Haryana

Company: S&P Global

Job Type: Full-time

S&P Global, About Company:

S&P Global (formerly McGraw Hill Financial) is a main issuer of credit score ratings, benchmarks, and analytics within the global financial markets. Headquartered in New York City, it gives vital intelligence for people, agencies, and governments to make informed choices. Their divisions consist of S&P Global Ratings, supplying credit score ratings; S&P Global Market Intelligence, imparting facts and analytics; S&P Dow Jones Indices, handling international indices like the S&P 500; and S&P Global Platts, offering facts and benchmarks for the strength and commodities markets. With rich records courting back over 150 years, S&P Global continues to shape the destiny of financial markets worldwide.

Role Overview:

S&P Global is hiring a Client Success Analyst for its BRS&T consumer fulfillment crew in Gurugram, Haryana. This role includes resolving customer queries, presenting schooling, helping income, and documenting interactions. Candidates ought to possess notable S&P Global verbal exchange competencies, be empathetic, and feature fundamental software information. The position calls for running US hours, together with one weekend day. Benefits encompass medical health insurance, paid time without work, and possibilities for professional improvement within a dynamic, multicultural group.

Roles and Duties Of Client Success Analyst:

Client Relationship Management:

Build and hold strong relationships with customers, performing as their primary point of touch. Understand their needs, goals, and demanding situations to ensure pride and retention.

Account Monitoring and Analysis:

Monitor purchaser accounts closely, examine usage information, and discover tendencies or troubles that could affect customer pleasure or renewal. Provide insights and suggestions primarily based on statistics analysis.

Problem Resolution:

Address client concerns promptly and S&P Global successfully, coordinating with inner groups as needed to clear up troubles and ensure a positive customer revel.

Onboarding and Training:

Guide new clients through the onboarding technique,S&P Global making sure of a clean transition and know-how of the product or service. Provide schooling sessions to make certain clients maximize the price from their funding.

Renewal and Upsell Opportunities:

Collaborate with income groups to become aware of opportunities for upselling extra products or services to current clients. Proactively paintings toward renewing patron contracts via demonstrating ongoing fees and ROI.

Skills Required For Client Success Analyst :

Communication:

Effective verbal and written conversation competencies are important for articulating solutions honestly to clients and inner groups, making sure all and sundry are on the same page concerning goals and expectancies.

Analytical Thinking:

The capability to analyze information and draw actionable insights is crucial. S&P Global Client Success Analysts use information to identify trends, measure overall performance, and make data-driven hints for improving client pride and retention.

Problem-Solving:

Being capable of picking out issues, brainstorming answers, and S&P Global put in force them effectively is essential. Client Success Analysts often cope with complex consumer troubles that require brief and effective hassle-solving capabilities.

Relationship Building:

Building sturdy relationships with customers S&P Global and internal stakeholders fosters trust and collaboration. This skill helps in knowledge patron desires deeply and aligning solutions that meet their commercial enterprise goals.

Project Management:

Organizational skills and the ability to manage a couple of tasks and priorities are crucial. Client Success Analysts regularly manage diverse projects simultaneously, requiring them to live in organized and supply outcomes inside deadlines.

Qualifications:

A Client Success Analyst typically requires a bachelor’s degree in business, marketing, or a related field, strong analytical and problem-solving skills, proficiency in CRM software, excellent communication and interpersonal abilities, and experience in customer service or client relationship management. Knowledge of data analysis tools and a customer-centric mindset are also essential.