- Cognizant BPO-Voice Process Job Description
- Job Title: BPO-Voice Process Associate
- Company: Cognizant Technology Solutions
- Location: Multiple Locations
- Job Type: Full-time
- Salary: INR 3-7/- LPA
- Experience: 0-3 years of Experience
About Cognizant:
Cognizant Technology Solutions is a major company of information technology, consulting, and business business business enterprise approach outsourcing services.
With an international presence and a dedication to innovation, Cognizant permits customers to navigate their digital transformation journeys through the usage of way of providing organisation-precise solutions. Our BPO department is an essential part of our company imparting, and supplying comprehensive guide and solutions to our clients.
Job Overview: BPO-Voice Process Job
We are seeking out dynamic and enthusiastic individuals to join our BPO-Voice Process crew. As a Voice Process Associate, you’ll be liable for coping with patron inquiries, resolving problems, and providing tremendous service over the smartphone.
This function calls for sturdy communique competencies, a client-centric approach, and the functionality of artwork in brief-paced surroundings.
Key Responsibilities: BPO-Voice Process Job
1. Customer Interaction:
- Answer incoming calls from customers and deal with their queries and concerns straight away.
- Provide accurate records concerning merchandise, offerings, and guidelines.
- Resolve consumer lawsuits and issues efficiently and professionally.
2. Problem Resolution:
- Analyze consumer issues and provide powerful solutions.
- Escalate complicated or unresolved issues to the proper department or manager.
- Follow up with clients to ensure their troubles are resolved to their pleasure.
3. Data Management:
- Accurately record consumer interactions and transactions.
- Update customer statistics with applicable information.
- Maintain confidentiality and protection of consumer statistics.
4. Performance Metrics:
- Meet or exceed normal overall performance objectives and KPIs related to call coping with, patron pleasure, and determination times.
- Continuously try to decorate non-public overall performance and make contributions to organization goals.
5. Team Collaboration:
- Work collaboratively with organization people and supervisors to reap not unusual goals.
- Participate in training periods and crew meetings.
- Share feedback and pointers to beautify techniques and consumer revel in.
Requirements: BPO-Voice Process Job
Education:
A minimum of an excessive school diploma or the same. A bachelor’s degree is preferred.
Experience:
Prior revel in a BPO or customer service environment is a bonus.
Freshers with super communique capabilities and a customer-oriented mindset are also recommended to apply.
Skills:
Excellent verbal conversation competencies in English (extra languages are a plus).
Strong lively listening talents.
Ability to deal with demanding conditions and stay calm under pressure.
Proficiency in the utilization of pc systems and fundamental software software program packages.
Personal Attributes:
Strong hassle-solving talents.
A fine mindset and a preference to help clients.
The high degree of staying power and empathy.
Good organizational competencies and hobby to element.
Benefits: BPO-Voice Process Job
- Competitive profits package deal.
- Performance-primarily based definitely incentives and bonuses.
- Comprehensive schooling packages.
- Opportunities for professional growth and improvement in the business enterprise.
- Health coverage and wonderful employee benefits.
- Supportive and inclusive painting surroundings.
Why Join Cognizant BPO-Voice Process Job:
- Global Exposure: Work with a severa group and interact with clients from around the world.
- Professional Development: Continuous reading opportunities and professional improvement programs.
- Innovation: Be part of a corporation that is at the leading fringe of virtual transformation and innovation.
- Work Culture: Experience a dynamic and collaborative artwork environment that values employee well-being and existence balance.
Application Process: BPO-Voice Process Job
Interested applicants are invited to apply through our respectable internet site or place their resumes at the supplied e-mail address. Shortlisted applicants can be contacted for a telephonic interview, or observed with the resource of an in-individual or digital interview.
Conclusion: Joining Cognizant as a BPO-Voice Process Associate gives you the possibility to be part of a main international business enterprise that values its employees and gives a platform for increase and success.
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