Cognizant Exciting Walk-In Opportunity:
Cognizant is hiring freshers for an International Voice BPO role in Bangalore. This position involves handling customer queries and providing support through voice channels. Candidates ought to have robust conversation abilties in English and a willingness to work in rotational shifts. Prior experience isn’t always required, making it a fantastic opportunity for the latest graduates seeking to begin their careers in the BPO industry. Cognizant offers a dynamic painting environment with opportunities for growth and development.
Position: International Voice Process
Company: Cognizant
Salary: Not Disclosed
Qualification: Any Graduate
Location: Bengaluru
Openings: 90
Employment Type: Full Time, Permanent
About Company:
Cognizant is a leading international expert services company that allows clients to rework their commercial enterprise, working, and generation models for virtual technology. With a presence in over forty countries, Cognizant offers a wide variety of offerings, inclusive of consulting, IT, and business technique outsourcing. Known for its patron-centric method, Cognizant specializes in handing over innovative solutions that force boom and decorate efficiency for corporations across diverse industries.
Key Responsibilities Of International Voice Process:
As a part of Cognizant’s International Voice Process crew, you will be answerable for:
Customer Interaction: Handling inbound and outbound calls to assist global clients with their inquiries, concerns, or proceedings. The role includes offering well-timed and effective answers to client issues, making sure customer satisfaction.
Communication: Utilizing robust written and verbal conversation competencies to articulate statistics without a doubt and professionally to customers. This includes addressing purchaser queries, imparting product or service information, and resolving any troubles they’ll have.
Problem-Solving: Identifying and troubleshooting customer troubles effectively, with a focal point on resolving troubles for the duration of the first interplay to decorate consumer retention and loyalty.
Documentation: Accurately recording and documenting all customer interactions, feedback, and actions taken inside the company’s purchaser courting control (CRM) system.
Shift Flexibility: Being open to operating in rotational shifts, which may additionally include nighttime shifts, because the position entails interacting with clients throughout one-of-a-kind time zones.
Team Collaboration: Working collaboratively with crew contributors and other departments to ensure an unbroken consumer revel in. This includes collaborating in crew meetings, education sessions, and overall performance critiques.
Qualifications:
Education: Candidates must be graduates who have completed their degree in 2022, 2023, or 2024 (supplied they have all semester mark sheets). Any graduate is eligible to use it.
Mandatory Documents: Provisional certificates or diploma certificates is needed. Additionally, candidates ought to own all important files for heritage verification (BGV) proceedings.
Skills:
- Excellent written and verbal verbal exchange talents in English.
- Strong interpersonal abilties with the ability to deal with consumer interactions effectively.
- Basic computer talents, inclusive of talent in MS Office and CRM gear.
- A purchaser-centric attitude with a focus on handing over satisfactory service.
Application Process:
- Register/Login to apply
- Send Resume and required documents as per job listing.
Benefits at Cognizant:
Cognizant offers more than a few blessings designed to help the well-being and expert boom of its employees:
Comprehensive Health Coverage: Cognizant presents giant scientific, dental, imaginative, and prescient insurance plans to make sure the fitness and wellness of personnel and their families.
Learning and Development: Employees have to get entry to continuous mastering possibilities, together with online publications, certifications, and leadership applications, fostering professional development.
Work-Life Balance: Cognizant promotes a wholesome paintings-existence stability via bendy work arrangements, paid days without work, and parental go-away regulations.
Retirement and Financial Planning: The corporation offers aggressive retirement plans, inclusive of a 401(k) with employer health, helping employees steady their monetary destiny.
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