- Cognizant Hiring Customer Service Representative
- Job Title: Customer Service Representative
- Company: Cognizant
- Degree: Any Graduate Can Apply
- Salary: INR 3-8/-LPA
- Location: India
- Experience: Freshers Can Apply
Company Overview
Cognizant is one of the world’s leading IT and business process services companies, known for providing digital transformation, technology solutions and customer experience support to global clients. With a strong presence across India, the company continues to hire talented individuals who can bring empathy, communication skills and problem-solving abilities to its customer service teams. Cognizant offers a supportive work environment, structured training and strong career development opportunities – making it an excellent choice for new and early career professionals.
Job Description: Customer Service Representative
Cognizant is hiring customer service representatives (CSRs) to support customers through calls, chat and email. This role is ideal for candidates who love helping people, solving issues and communicating effectively. As a CSR, you will act as the first point of contact for customers, understanding their concerns, providing accurate information and ensuring a smooth service experience.
Employees in this role handle inquiries related to products, orders, billing, troubleshooting, and general support. Cognizant provides thorough training, which means even newbies can apply comfortably. The company looks for candidates who are patient, attentive, and able to multitask while maintaining a positive attitude. This job is suitable for those looking for a stable, long-term career in customer support with internal promotion opportunities.
Key Responsibilities
- Professionally handle inbound and outbound customer calls, chats or emails.
- Understand customer problems and provide accurate, timely solutions.
- Help with order status, account updates, service information and general support questions.
- Log customer interactions, maintain case records and follow internal procedures.
- Escalate unresolved issues to senior teams as necessary.
- Ensure high customer satisfaction by maintaining clarity, empathy and patience in communication.
- Follow quality checklists, compliance guidelines and productivity metrics.
- Collaborate with team members and supervisors to improve service efficiency.
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | 12th Pass / Diploma / Any Graduate (BA, B.Com, BBA, BSc, BCA, etc.) |
| Experience | Freshers and candidates with 0–2 years in customer support can apply |
| Skills Required | Strong communication, basic computer knowledge, typing ability, and customer-handling skills |
| Languages | English compulsory; Hindi or regional languages are added advantages |
| Work Environment | Willingness to work in rotational shifts or a hybrid/office setup based on the project |
| Others | Ability to stay calm under pressure and multitask effectively |
salary and benefits
- Competitive salary based on location and experience
- performance incentives
- Health Insurance and Wellness Programs
- Paid holidays and national holidays
- Training and Skill Development Program
- Customer service and growth opportunities in various departments
- Job stability with a global brand
interview process
- online application
- Telephonic or Virtual Screening
- Communication and Aptitude Test
- Operations/Manager Interview
- Human Resources Discussion and Final Proposal
documents to carry
- updated resume
- Government ID (Aadhar/PAN/Passport)
- educational certificate
- passport-sized photographs
- Experience letter (if any)
How to apply
Candidates can apply through the Cognizant career page, job portal or walk-in announcements. Fill in accurate details, upload your resume and keep your phone/email active for interview updates.
FAQ
1. Can freshers apply for this role?
Yes, Cognizant hires a large number of freshers for CSR positions.
2. Do I need excellent English skills?
Basic English fluency is required. Additional languages are a bonus.
3. Is the job voice or non-voice?
It depends on the project. Both voice and chat/email roles are available.
4. Is night shift mandatory?
Some projects follow rotational shifts. Shift time depends on the client process.
5. What training will be provided?
Yes, complete onboarding and process training are provided before starting live work.
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