Cognizant is a main global technology and expert offerings organization, famous for its knowledge in virtual transformation. Cognizant Hiring for Freshers, Established in 1994, the business enterprise offers a huge range of services, together with IT consulting, software development, business technique outsourcing (BPO), and a virtual approach. Cognizant companions with clients across various industries, assisting them to innovate, optimizing operations, and beautifying purchaser stories through present-day-era solutions. With a sturdy dedication to sustainability and corporate responsibility, Cognizant is dedicated to riding high-quality alternate within the global even as permitting corporations to thrive in a swiftly evolving digital landscape.
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- Job Role: BPO
- Company: Cognizant
- Degree: Any Graduate
- Location: Noida, Chennai
- Employment Type: Full-Time, Internship
- Industry:BPO/Call Centre
- Experience: Fresher
- Role Category: Voice/Blended
Cognizant Hiring for Freshers:-
As a BPO Associate at Cognizant, you’ll be liable for delivering fantastic customer service and guidance to customers throughout numerous industries. This position entails managing patron inquiries, resolving issues, and making sure high-quality revels through effective communication and problem-solving talents.
Role & Responsibilities:-
- Handle consumer inquiries through smartphone, email, or chat, offering correct records and assistance.
- Resolve consumer troubles and court cases correctly, ensuring excessive degrees of purchaser pleasure.
Process transactions, inclusive of orders, returns, and billing, appropriately and directly. - Collaborate with internal groups to enhance and clear up complicated issues.
- Maintain up-to-date information on products, services, and organization policies.
- Document purchaser interactions and replace statistics within the CRM gadget.
- Meet or exceed performance targets, which include response time, decision rate, and patron pleasure.
- Continuously enhance provider transport employing collaborating in schooling periods and feedback loops.
Qualifications:-
- A high college degree or equivalent; a bachelor’s diploma is a plus.
- Strong conversation talents, both verbal and written.
- Ability to handle more than one obligation and prioritize successfully.
- Basic computer talents and familiarity with CRM software programs.
- The customer-orientated mindset with a hassle-fixing attitude.
- Previous experience in customer service or a BPO environment is desired.
Key Skills Required:-
- Excellent communication and interpersonal abilties
- Problem-solving and battle decision
- Time control and multitasking
- Attention to detail
- Basic technical proficiency
- Team collaboration
Benefits of the BPO Associate Role at Cognizant:-
Career Growth: Opportunities for development inside a global leader in IT and business offerings.
Training and Development: Access to complete schooling packages and ability development resources.
Work-Life Balance: Flexible working hours and shift alternatives to house diverse schedules.
Diverse Experience: Exposure to a variety of industries and customer desires, enhancing your expert versatility.
Competitive Compensation: Attractive income programs and blessings, consisting of medical health insurance and other perks.
Supportive Environment: Collaborative work lifestyle with a focal point on group guide and worker well-being.
Why Join Cognizant?
As a BPO Associate at Cognizant, you’ll thrive in dynamic and supportive surroundings that foster expert increase and development. The function affords valuable revel in customer service, allowing you to paintings closely with a numerous crew and play a pivotal function in handing over extremely good services to customers worldwide. You’ll have to get admission to non-stop mastering opportunities and career advancement prospects, making this position a fantastic basis for a successful profession in the BPO industry. Cognizant’s commitment to nurturing skills and supplying a collaborative painting lifestyle ensures you will be nicely geared up to build and strengthen your profession in this fast-paced area.
Conclusion:-
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