Cognizant Hiring Freshers: Cognizant is hiring freshers for the role of Senior Process Executive – Voice. This role includes dealing with consumer queries and offering powerful answers in a dynamic painting environment.
- Job Description: Cognizant Hiring Freshers
- Company: Cognizant
- Salary: Not Disclosed
- Location: Bengaluru
- Experience Required: 0 to 3 years
- Employment Type: Full-time, Permanent
- Work Mode: Work-from-home
About Company:
Cognizant is a worldwide leader in digital transformation, imparting a wide range of services consisting of IT consulting, software improvement, and enterprise system outsourcing. Founded in 1994, it allows clients to enhance operational efficiency and consumer reviews through revolutionary solutions in areas including cloud computing, AI, statistics analytics, and automation. With a strong presence global, Cognizant serves industries like healthcare, finance, and retail.
Cognizant Hiring Freshers Job Description:
The Senior Process Executive – Voice at Cognizant handles inbound and outbound calls in a healthcare contact center, ensuring efficient operations. Responsibilities include resolving customer issues, using IVR systems, maintaining records, meeting targets, and ensuring compliance with healthcare regulations. The role requires strong communication skills and night shift flexibility.
Key Responsibilities:
Inbound and Outbound Call Management: The Senior Process Executive is responsible for dealing with both inbound and outbound calls. Ensuring that each name is responded to promptly and successfully is crucial.
Following Communication Scripts: The candidate will adhere to communique scripts whilst coping with diverse styles of calls. This guarantees consistency and professionalism at the same time as interacting with clients.
Problem Resolution and Information Clarification: The function entails identifying customer needs, clarifying any statistics, discovering every trouble, and supplying suitable solutions.
Complaint Handling and Solutions: Senior Process Executives are predicted to address consumer complaints efficiently. They should provide suitable solutions and alternatives inside set cut-off dates to ensure high customer pleasure.
Follow-Up with Customers: To ensure that troubles are resolved satisfactorily, the Senior Process Executive will follow up with clients. This step ensures that any unresolved troubles are addressed right away and that customers feel valued.
Using IVR Systems: The Senior Process Executive will use IVR systems to manage call flows efficaciously. IVR is a critical tool for routing client calls and improving the overall consumer experience.
Healthcare Compliance: It is essential to ensure compliance with healthcare regulations and requirements whilst interacting with clients.
Qualifications & Skills:
- Educational Requirements:
Candidates should have at least a Bachelor’s degree (UG: Any Graduate). While a postgraduate degree is not mandatory, it is beneficial. - Experience:
Candidates should have 0 to 3 years of experience in contact center operations, preferably with experience in healthcare call centers and IVR systems. Familiarity with healthcare industry regulations will be an added advantage.
Skills:
Communication Skills: Strong verbal and written conversation capabilities are important. The Senior Process Executive needs to be able to effectively speak with customers and co-workers, using a clear and expert tone.
Problem-Solving: The ability to deal with disturbing situations and clear up customer troubles correctly is key. The candidate should be calm under pressure and use problem-solving techniques to meet the client’s desires.
Technical Proficiency: The candidate needs to have a solid knowledge of call center software programs and equipment. Experience with IVR structures could be vital for coping with call float correctly.
Teamwork: The function requires working collaboratively with others to fulfill organizational goals. Candidates must be capable of working correctly inside a group and contributing to group achievements.
Self-motivation: The candidate must be proactive and capable of working independently with minimum supervision.
Benefits at Cognizant:
Competitive Salary: Attractive reimbursement packages with overall performance-based incentives.
Health & Wellness: Comprehensive healthcare plans, which include clinical, dental, imaginative, and prescient coverage.
Career Development: Continuous learning opportunities, skill development packages, and increased potential through mentorship and internal mobility.
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