Cognizant Hiring Freshers Semi-Voice Process | 0-1 yrs | New Opportunity
Cognizant is hiring freshers for Semi-Voice Process roles in Chennai. The position includes answering customer queries through calls and emails, offering aid, and resolving troubles. Candidates must own remarkable communication capabilities, basic PC know-how, and the potential to work in a crew. A graduate diploma in any discipline is needed. Freshers with a purchaser-centric approach, properly hassle-solving talents, and the capability to paint in a fast-paced environment are advocated to use. This role gives an exquisite opportunity to begin a profession inside the IT/BPO sector with a leading worldwide enterprise.
- Company: Cognizant
- Position: Semi-Voice Process
- Salary: Not Disclosed
- Location: Hyderabad, Gurugram, Chennai
- Qualification: Graduate
- Experience: 0 years
About Company:
Cognizant is a leading global professional services agency, providing a variety of offerings in consulting, era, and outsourcing. Founded in 1994 and established in Teaneck, New Jersey, Cognizant allows clients to modernize generation, reimagine strategies, and transform reports to live beforehand in a swiftly converting global. The organization serves healthcare, finance, retail, and extra industries, delivering answers that drive innovation and performance. Cognizant is known for its commitment to purchaser satisfaction, strong increase, and a sturdy focus on sustainability and company responsibility, making it a relied-on associate for global groups.
Role Description:
This position entails handling consumer inquiries and supplying guidance through a semi-voice procedure, which incorporates a mix of voice and non-voice customer support responsibilities. The number one recognition is on handing over splendid customer service and ensuring purchaser delight.
Preferred Candidate Profile:
Educational Qualifications:
Any graduates with the right instructional files.
- B.Sc in any specialization
- B.Com in any specialization
- B.B.A/ B.M.S in any specialization
- BCA in any specialization
- B.A in any specialization
- Any different graduate degrees
Skills and Competencies:
Excellent English Voice Communication Skills: The candidate needs to possess sturdy verbal communique capabilities in English to correctly interact with customers.
Customer Service Orientation: A strong attention to customer service, ensuring purchaser queries and concerns are addressed promptly and satisfactorily.
Responsibility and Accountability: Ability to follow up with clients to make sure their troubles are resolved.
Adaptability: Comfortable working in rotational shifts and from the workplace, demonstrating flexibility and readiness to adapt to changing schedules.
Immediate Joiners Preferred: Candidates who can be part of the organization straight away are given preference.
Responsibilities:
- Handle patron inquiries via voice and non-voice channels.
- Provide accurate and well-timed information to clients.
- Resolve purchaser troubles and escalate instances while vital.
- Maintain a high level of customer delight by way of making sure all queries are addressed promptly and correctly.
- Demonstrate a proactive method in customer interactions.
Working Conditions:
Rotational Shifts: The position calls for working in rotational shifts, offering 24/7 help to customers.
Work from Office: The task requires applicants to paint from the workplace, making sure they can get admission to the important assets to perform their duties efficaciously.
Benefits at Cognizant:
Cognizant offers several attractive benefits to its employees, enhancing their professional and private well-being:
Comprehensive Health Insurance: Employees acquire enormous health insurance, including scientific, dental, and imaginative and prescient plans, ensuring their well-being and peace of thoughts.
Career Development: Cognizant gives enough opportunities for professional increase through non-stop learning programs, certifications, and career development paths, assisting employees to reap their professional dreams.
Work-Life Balance: The employer promotes healthful lifestyle stability with flexible painting hours, far-off painting options, and generous paid break days, allowing personnel to maintain harmonious stability among paintings and private lifestyles.
Financial Benefits: Cognizant offers competitive salaries, overall performance bonuses, and retirement financial savings plans, including 401(k) matching, ensuring financial protection and profitable personnel for his or her contributions.
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