Cognizant Recruiting Freshers in Noida | Graduates Can Apply

Cognizant is a leading worldwide expert services corporation, providing IT, consulting, and enterprise method outsourcing offerings. Cognizant Recruiting Freshers in Noida, Headquartered inside the U.S., Cognizant allows clients to modernize generation, reimagine procedures, and rework reports to live in advance in a quick-converting global. With information across various industries, such as healthcare, finance, and retail, Cognizant leverages present-day technologies like AI, cloud, and IoT. The employer emphasizes innovation, consumer-centricity, and a commitment to sustainability, using over three hundred,000 professionals worldwide to deliver first-rate solutions that force enterprise increase.

• • Job Role: Customer Retention -Voice/Blended
    
  • Company: Cognizant
  • Degree: Bachelor’s Degree
  • Location: Noida, Uttar Pradesh, India
  • Employment Type: Full-Time, Permanent
  • Experience: Freshers
  • Industry Type: BPO/Call Centre
  • Job Category: Voice/Blended

Cognizant Recruiting Freshers in Noida:-

As a Customer Retention Specialist at Cognizant, you’ll be answerable for engaging with customers via voice and mixed communication channels to retain their commercial enterprise and enhance consumer loyalty. Your function will involve addressing patron worries, resolving troubles, and imparting first-rate carrier to make sure purchaser delight. You will play a vital component in reducing churn rates and preserving the employer’s consumer base, contributing to a typical commercial enterprise increase.

Key Responsibilities:-

1. Engage with customers through smartphones, electronic mail, or chat to deal with their worries, answer queries, and provide answers tailored to their desires.
2. Implement effective retention strategies via know-how of customer pain points, identifying capacity reasons for dissatisfaction, and presenting appropriate answers or options.
3. Proactively clear up patron troubles and lawsuits by way of coordinating with internal groups, making sure of a seamless and nice resolution.
4. Educate clients about the capabilities, blessings, and value of the business enterprise’s products or services, supporting them maximize their enjoyment and usage.
5. Accurately record purchaser interactions, comments, and resolutions within the organization’s CRM system, making sure facts are integrity and available for destiny reference.
6. Identify possibilities to move-promote or upsell additional products or services that can advantage the purchaser, thereby increasing sales and enhancing patron loyalty.
7. Collaborate with different crew members and departments to percentage insights, strategies, and satisfactory practices to enhance standard customer retention efforts.
8. Provide precious patron feedback to control to assist tell product improvement, provider enhancements, and retention techniques.

Qualifications Required:-

• Education: A bachelor’s diploma in any discipline, with a desire for those with a historical past in enterprise, advertising, or verbal exchange.
• Experience: 1-3 years of enjoy in a customer support, retention, or sales role, preferably within a voice or blended verbal exchange environment.
  Skills:
  • Excellent verbal and written conversation abilties.
  • Strong problem-fixing skills and a customer-centric mindset.
  • Ability to handle tough consumer interactions with persistence and professionalism.
  • Proficiency in the usage of CRM software programs and other customer support gear.
  • Good organizational capabilities and interest in detail.

Key Skills Required:-

• Customer Service Excellence: Demonstrated ability to deliver excellent career and preserve wonderful purchaser relationships.
• Retention Focus: Strong know-how of patron retention strategies and the ability to use them effectively.
• Communication: Clear, concise, and persuasive conversation abilities in both voice and written channels.
• Analytical Thinking: Ability to assess purchaser wishes, examine situations, and offer suitable answers.
• Sales Acumen: Understanding of income techniques for cross-selling and upselling opportunities.

Why Join Cognizant?

Joining Cognizant as a Customer Retention Specialist offers the possibility to be part of a global leader in digital transformation and IT offerings. You will work in a dynamic and revolutionary environment, with get right of entry to giant training and professional development possibilities. Cognizant emphasizes a lifestyle of inclusivity, collaboration, and non-stop improvement, making it an excellent area for specialists who are enthusiastic about customer service and trying to develop their careers in a supportive and ahead-thinking enterprise.

Click Here To Apply Now

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