Cognizant Walk in Drive: Cognizant is holding a walk-in drive in Hyderabad for the role of Voice Process Executive, seeking candidates proficient in Hindi and English. This access-stage position requires powerful conversation talents to deal with client queries and offer help. Freshers are encouraged to use this possibility to sign up for Cognizant’s group.
- Job Role: Voice Process Executive
- Salary: Not Disclosed
- Company: Cognizant
- Location: Hyderabad, Telangana
- Qualification: Graduate
Interview Details:
Date & Time: 16th November, 10:00 AM – 12:30 PM
Venue: Cognizant Technology Solutions, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
Contact: Koojitha
About Company:
Cognizant is a worldwide IT services and consulting agency situated in Teaneck, New Jersey. Established in 1994, it offers digital, generation, consulting, and operations services to customers at some stage in numerous industries, which include healthcare, finance, retail, and manufacturing. Cognizant focuses on assisting organizations to modernize the era, enhance customer experiences, and pressure innovation. With a presence in over forty international locations and a group of workers exceeding three hundred,000 employees, Cognizant is diagnosed for its attention on virtual transformation and dedication to turning in fee-pushed answers.
Cognizant Walk in Drive Job Description:
The Voice Process Executive (PE) position at Cognizant, Hyderabad, is customized for freshers with a sturdy command of English and Hindi, specifically designed to engage in customer support and content analysis duties. The number one responsibilities of this function include offering superb customer service, studying facts to deliver pointers, carrying out studies, and making sure accuracy and pleasant inside the evaluation.
Responsibilities:
Customer Service Support: Engage in voice processes to provide high-quality customer support, addressing purchaser inquiries and concerns with a focus on pleasure and performance.
Data Mapping and Evaluation: Read, compare, and correctly interpret information through diverse formats. Map information successfully to suitable categories, making sure the statistics are controlled and categorized correctly.
Research and Analysis: Perform preferred and substantial studies as wanted, deciphering complicated facts to offer insights. Analyze seek algorithms, evaluate outcomes, and make short, data-driven selections.
Quality Assurance and Feedback: Collaborate with statistics science and QA groups to assess and improve records processing sports. Provide comments on new instances, making sure accuracy and exceptional thresholds are met.
Training and Mentorship: Create schooling substances for facts science activities and mentor new team members to ensure consistency and excellence in the group.
Confidentiality and Compliance: Adhere strictly to confidentiality tips when coping with purchaser records, equipment, and projections. Maintain compliance with company and customer protocols at all times.
Skills Required:
Language Proficiency: Excellent verbal and written communication skills in English and Hindi, enabling clear and effective interactions with clients.
Attention to Detail: Highly detail-orientated, with an analytical mindset to as it should be assess and categorize records.
Analytical Skills: Strong analytical and logical thinking to recognize complex algorithms and examine results successfully.
Adaptability: Ability to work in fast-paced surroundings even as balancing purchaser needs with internal requirements.
Basic Technical Skills: Proficiency in basic Microsoft Excel and Word to arrange facts and file findings appropriately.
Qualifications:
- Educational Background: A minimum qualification of an undergraduate degree in any discipline.
- Experience: This position is ideal for freshers with 0–6 months of experience in content analysis or customer service roles.
Benefits at Cognizant:
Health and Wellness: Comprehensive health insurance, dental, vision, and well-being applications help worker well-being.
Professional Development: Access to gaining knowledge of sources, certifications, and mentorship applications to decorate skills and profession boom.
Financial Security: Retirement plans, stock purchase alternatives, and overall performance-based total bonuses offer lengthy-time period financial aid.
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