Cognizant Walk In Drive For Voice PE Fresher at Hyderabad (Process Executive) position in Hyderabad. Candidates with strong verbal exchange talents and a client-centric mindset are invited to apply. This is a remarkable possibility for those looking to kickstart their profession within the IT and customer service enterprise. Don’t pass over out—practice now!
- Position Title: Voice Process Executive (PE)
- Salary: Not Disclosed
- Job Location: Hyderabad, India
- Company: Cognizant
- Qualifications: Any Graduate
- Experience: 0-2 years (Freshers are endorsed to use)
- Job Type: Full-time, Permanent
Walk-In Drive Details:
Date and Time: 16th November, 10.00 AM – 12.30 PM
Venue: 6th Nov-24, Sourcing Team Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032.
Contact Person: Contact – Koojitha
ABOUT COGNIZANT
Cognizant Technology Solutions is a worldwide leader in IT offerings, consulting, and digital transformation. Founded in 1994, the enterprise is centered in Teaneck, New Jersey, and operates throughout 40 international locations. With a wide range of services, along with utility development, IT infrastructure management, virtual transformation, AI, and records analytics, Cognizant helps companies navigate their digital adventure. The business enterprise serves clients in numerous industries including healthcare, banking, coverage, retail, and manufacturing.
Cognizant is understood for its progressive answers and customer-first approach, providing stop-to-cease offerings to enhance enterprise approaches and force operational performance. The business enterprise prides itself on fostering a tradition of inclusivity, getting to know, and non-stop growth. It has been consistently ranked as one of the top IT provider providers globally and is diagnosed for its commitment to sustainability and corporate obligation. With a talented body of workers of over 350,000 personnel, Cognizant maintains to form the future of era-driven companies.
Job Overview: Walk-In Drive for Voice Process Executive (PE) at Hyderabad
Job Description:
The Voice Process Executive (PE) will be responsible for dealing with inbound and outbound customer calls associated with diverse queries, requests, and court cases. The function entails addressing consumer troubles, supplying answers, and making sure remarkable career. The ideal candidate can have strong communique talents and a purchaser-centric method of trouble-solving.
Key Responsibilities:
- Customer Interaction: Answer inbound patron calls or make outbound calls to assist customers with their queries, concerns, or requests.
- Issue Resolution: Provide solutions for purchaser problems, whether they relate to merchandise, services, billing, or technical help.
- Data Entry: Maintain correct information on purchaser interactions, transactions, and comments in the agency’s database.
- Quality Assurance: Ensure adherence to agency tips, maintaining high service stages, and assembly performance goals such as call coping with time, first name resolution, and patron delight.
- Escalation: When essential, strengthen complicated issues to better management or specialized groups.
- Customer Satisfaction: Strive to supply great customer service by way of ensuring troubles are resolved efficiently, leaving the consumer happy.
Key Skills & Qualifications:
- Excellent Communication Skills: Clear and assured speaking abilities with fluency in English. Knowledge of additional languages (inclusive of Hindi, Telugu, etc.) is a plus.
- Customer Orientation: A strong consciousness of expertise in customer wishes and presenting short and effective answers.
- Problem-Solving: Ability to address and solve patron issues effectively and professionally.
- Basic Computer Skills: Knowledge of MS Office, net browsing, and the capacity to work with CRM equipment.
- Multitasking: Ability to manipulate a couple of duties even while maintaining quality standards.
Eligibility Criteria:
- Education: Minimum instructional qualification – 12th grade or equal. Graduation is desired but now not obligatory.
- Experience: Freshers or applicants with up to two years of experience in customer service or BPO roles are encouraged to apply.
Benefits:
- Competitive earnings with attractive incentives.
- Health coverage and other worker advantages.
- Professional improvement possibilities, inclusive of education and growth inside the organization.
- A dynamic, various, and inclusive work surroundings.
How to Apply:
Interested candidates can attend the stroll-in interview by bringing alongside their up-to-date resume, a passport-sized picture, and any applicable documents (including educational certificates, previous employment details, and so forth.).
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