Cognizant Walk in Drive in Bengaluru for Freshers

Cognizant Walk in Drive in Bengaluru: Cognizant is conducting a walk-in drive for freshers for the Voice Process role in Bangalore. This possibility is good for candidates with incredible communique abilities and ardor for customer support. Candidates need to be equipped to sign up for right now. The force offers a danger to work with a worldwide tech chief.

Job Role: Voice Process
Salary: Not Disclosed
Location: Bengaluru
Company: Cognizant
Experience: Freshers
Qualification: Graduate

Interview Details:

Date & Time: 23 November, 10.00 AM – 1.00 PM

Venue: F3 Building – Manyata Tech Park Rd, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045.

Contact – Adil & Pasha

About Company:

Cognizant is a main international technology offerings agency, providing consulting, digital, generation, and operations services to customers across diverse industries. Founded in 1994, it’s far based in Teaneck, New Jersey, with a robust presence in over forty international locations. Cognizant focuses on assisting corporations navigate their digital transformation journey, imparting solutions in synthetic intelligence, cloud, automation, records analytics, and more.

Cognizant Walk in Drive in Bengaluru Job Description:

Cognizant is conducting a walk-in recruitment strength for freshers to enroll in their Voice Process group in Bengaluru. This function is appropriate for graduates from numerous streams who are seeking to kickstart their careers in the customer service and business enterprise process outsourcing organization. The stroll-in strain might be held on 23ed November from 10:00 AM to at least one:00 PM at F3 Building, Manyata Tech Park, Nagavara, Bengaluru.

Key Responsibilities:

Customer Support:

Provide brilliant customer support by way of assisting clients with inquiries, issues, and provider requests associated with various products and services.
Handle inbound calls and ensure purchaser satisfaction employing addressing their issues and presenting answers efficaciously.

Communication and Coordination:

Respond to patron queries and clear up complaints promptly, making sure smooth verbal exchange and proper coordination with other teams.
Maintain an upbeat, high-quality, and professional mindset while interacting with clients.

Documentation:

Accurately report purchaser interactions, feedback, and provider requests inside the CRM system.
Document and amplify complicated customer troubles to the relevant departments for resolution.

Problem Solving:

Provide clear and concise responses to clients, the use hassle-solving strategies to solve issues on the primary call whenever viable.
Identify possibilities to improve strategies and customer enjoyment, providing remarks to improve operations.

Performance Metrics:

Meet key performance indicators (KPIs) including name managing time, customer pride rankings, and backbone time.
Participate in schooling packages to improve product expertise and service delivery.

Required Skills and Qualifications:

Educational Qualifications:

Fresh graduates (2021, 2022, or 2023 batch) with any undergraduate degree, except for BE/BTech, MBA, and MCA. Suitable applicants can also keep levels inclusive of:
B.Sc in any specialization
B.B.A/B.M.S in any specialization
B.A in any specialization
B.Com in any specialization
BCA in any specialization

Communication Skills: Excellent written and verbal conversation skills in English are vital. Candidates have to be able to in reality articulate ideas and answers in a professional way.

Work Environment: Willingness to paint in nighttime shifts (US Shift). Flexibility to work in a fast-paced and client-centered environment is vital.

Certifications: Provisional or Degree Certificates are obligatory for verification all through history take a look at the method.

Documentation:

Candidates ought to have the essential documents for background verification, which include an Aadhar card, PAN card, voter ID/passport, and educational documents which include 10th & 12th marksheets, academic certificate, and consolidated mark sheets.