Cognizant Walk In Voice Process Hyderabad Job| Freshers Apply

Cognizant Walk In Voice Process Hyderabad and freshers are welcome to apply. Candidates should have wonderful verbal exchange abilties and a client-centric mindset. A walk-in interview is being carried out, providing a super possibility to enroll in one of the main IT offerings companies. Ensure to carry your up-to-date resume and important files for the interview.

Job Title: Walk In Voice Process
Salary: Not Disclosed
Location: Hyderabad
Company: Cognizant
Qualifications: B.B.A/ B.M.S
Experience: 0 years
Job Type: Full-time

Walk-In-Interview Details:

Date and Time: 9th November, 10.00 AM – 12.30 PM

Walk-In Venue: Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana.

Contact – Kiran

ABOUT COGNIZANT

Cognizant is a global professional services agency that offers IT, consulting, and business system offerings. Founded in 1994 and situated in Teaneck, New Jersey, Cognizant has grown to become one of the international’s biggest companies of technology solutions. The corporation specializes in supporting businesses to remodel and modernize their operations, leveraging rising technologies together with synthetic intelligence, cloud computing, and virtual services.

With a strong global presence throughout over forty nations, Cognizant serves clients throughout numerous industries, which include healthcare, banking, retail, and production. Its services variety from IT improvement and gadget integration to consulting, automation, and digital advertising.

Job Description: Walk-In Voice Process (Hyderabad) – Freshers

Role Summary: We are seeking out enthusiastic and patron-centered individuals to enroll in our Voice Process crew. As a customer support consultant in the Voice Process, you will be the first point of touch for clients. The function includes dealing with inbound and outbound calls, addressing client queries, offering product data, and ensuring purchaser delight.

Key Responsibilities:

Customer Interaction:

Answer inbound consumer calls professionally and assist with inquiries associated with products or services.
Make outbound calls to follow up on consumer issues or provider updates.
Provide clear and accurate records to customers, ensuring a high-quality revel in.

Issue Resolution:

Listen actively to patron concerns and resolve problems promptly.
Escalate complex problems to the proper branch or senior personnel if wanted.
Follow up with customers to make certain their troubles are completely resolved.

Documentation & Reporting:

Maintain correct records of customer interactions, consisting of information on lawsuits, inquiries, and resolutions.
Update the consumer control gadget (CRM) with applicable statistics.

Quality Assurance:

Adhere to employer hints, approaches, and regulations to provide remarkable customer support.
Meet performance metrics which include call managing time, patron satisfaction rating, and determination time.
Maintain a positive and pleasant tone for the duration of calls to foster acceptance as true with and rapport with customers.

Collaboration & Support:

Collaborate with other group participants and departments to remedy customer issues successfully.
Participate in crew meetings and schooling sessions to improve abilities and product expertise.

Requirements:

Educational Qualifications:

A minimal or excessive faculty diploma (twelfth grade) or equal.
Graduates or undergraduates also can follow.

Skills & Competencies:

Excellent Communication Skills: Fluency in English (and/or Hindi) with the ability to speak without a doubt and professionally.
Problem-Solving Ability: Ability to apprehend patron troubles and offer powerful solutions.
Customer-Centric Mindset: Passionate approximately helping customers and making sure they’re delighted.
Adaptability: Ability to handle diverse consumer situations and alter verbal exchange fashion as needed.
Team Player: Willingness to work collaboratively with colleagues to obtain crew desires.
Additional Qualifications (Preferred however Not Mandatory):

Salary & Benefits:

Competitive income is primarily based on enterprise requirements, with attractive overall performance incentives. Additional blessings include medical insurance, paid leaves, and possibilities for professional development.

How to Apply:

If you are obsessed with customer service and trying to build a career in the BPO zone, we encourage you to wait for our stroll-in interview in Hyderabad. Please carry your resume, a replica of your academic certificates, and a central authority-issued ID for the interview.