Concentrix Hiring Team Lead Description| Apply Right Now

• Job Title: Team Lead Description
• Company: Concentrix
• Degree: Any Graduate Can Apply
• Salary: Rs. 23,000 – 48,000/- PM
• Location: Hybrid/Remote
• Experience: Freshers/Experienced Both Eligible

Team Lead Description:

Concentrix, a worldwide chief in patron experience solutions, is seeking a dynamic and experienced Team Lead to enroll in our group. The perfect candidate may be answerable for overseeing a group of customer support representatives, ensuring high levels of performance, and turning in great customer support.

This function requires strong leadership, first-rate communication skills, and the ability to inspire and manipulate a various team. The Team Lead will play a critical position in accomplishing operational dreams and maintaining nice work surroundings.

Key Responsibilities:

1. Team Management:

• Lead, mentor, and supervise a team of customer service representatives.
• Provide day-by-day path and conversation to employees to make sure customer support calls are answered in a timely, efficient, and knowledgeable way.
• Create and preserve a remarkable work environment so team individuals are inspired to perform at their highest degree.

2. Performance Monitoring:

• Monitor team overall performance, such as key overall performance indicators (KPIs) along with calls dealing with time, consumer delight rankings, and adherence to schedules.
• Conduct normal overall performance evaluations and provide constructive comments and training to crew members.
• Identify training desires and coordinate with the training branch to make sure ongoing improvement and development.

3. Operational Management:

• Ensure the team meets or exceeds service level agreements (SLAs) and performance goals.
• Manage workflow and handle escalated problems or complicated inquiries from clients.
• Collaborate with different departments, together with Quality Assurance and Workforce Management, to optimize operations.

4. Reporting and Analysis:

• Prepare and analyze overall performance reviews, figuring out developments and areas for development.
• Provide insights and hints to senior control based totally on data analysis.
• Maintain correct facts of crew overall performance, attendance, and different relevant metrics.

5. Team Development:

• Encourage expert increase and improvement within the group.
• Organize group-constructing activities and foster a positive and inclusive crew culture.
• Recognize and reward brilliant performance and contributions.

Qualifications and Skills:

1. Experience: Minimum of three years of experience in a customer support or name middle environment, with a minimum of 1 to 12 months in a supervisory or crew lead role.
2. Education: High school degree or equivalent; a bachelor’s degree in commercial enterprise, control, or a related subject is preferred.
3. Leadership Skills: Proven ability to steer, instruct, and motivate a team to attain high performance.
4. Communication: Excellent verbal and written communication competencies, with the capability to engage correctly with crew individuals, customers, and senior control.
5. Problem-Solving: Strong problem-solving capabilities, with the capacity to deal with complex consumer troubles and make sound selections under stress.
6. Technical Proficiency: Proficiency in the use of name middle software programs, purchaser relationship control (CRM) systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
7. Interpersonal Skills: Strong interpersonal abilities, with the potential to construct rapport and preserve fine-running relationships.
   Adaptability: Ability to conform to converting enterprise desires and paintings in a quick-paced environment.

Why Concentrix:

Concentrix provides a dynamic and supportive work surroundings wherein crew members are valued and endorsed to grow. We offer complete education, opportunities for professional advancement, and a range of employee blessings.

As a Team Lead at Concentrix, you will have the chance to make a considerable effect on our operations and consumer delight, contributing to the fulfillment of a global leader in patron enjoy solutions.

How To Apply:

Interested applicants are invited to put up their resume and a cover letter outlining their relevant revel in and why they’re the best healthy for this function. Concentrix is an same possibility employer and welcomes packages from all qualified people.

Click Here To Apply Online 

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